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Eye clinic - the telephone manners are awful when you are able to get through. No hello, no reassurance, no sympathy, no other option, just a rude member of staff who ends the call without a goodbye, doesn't even wait for you to say anything after her abrupt advice. Managers of the triage nurses need to know what their staff are like on phone and in person. We know how busy it can get, I was there yesterday for 5 hours. There is no reason to be so abrupt and rude. Attitudes are awful.
If they are stressed and don't care about the patients, managers do something about it, we as patients are not well when we come in or call. Absolutely awful behaviour and attitude.
Great support from the staff. Visited for the first time, the staff were friendly and helpful.
I can see great teamwork and professionalism.
Appointments were maintained as scheduled.
The patient waiting areas were great accessible toilets.
There were also good parking spaces.
I would like to give a big thank you to Tiffany Jones in colposcopy. Ive had appointments with her twice. She was honest with me. Kept me calm when I was nervous. She was absolutely lovely to talk to. She was so resurrasuring and said to phone her if I had problems. She was polite and friendly and went the extra mile to make me feel better. Bless you tiff
I had a CT scan today and I’m pleased for the helpful nurses and team work. They so professional and quick to do the appointments.
No long queue, I come a bit early from my appointment time.
There is good waiting area for patients, toilets and accessible toilet available in the waiting area.
Vendors available out side the MRI & CT Scan Department, just in the main entrance of City Hospital.
I been told, City Hospital will move to the new hospital Midland Metropolitan University Hospital by the end of October or early November this year 2024.
Mum had a Cardiology appointment. She had to go in a couple of days before seeing the consultant for an ECG, seen straight away in and out. Nice and clean, straightforward signs.
Saw Dr Shah 2 days later, again, seen as soon as we got there by the nurses and then called by the doctor. Amazing, friendly staff throughout.
Dr's are usually so rushed off their feet, but Dr Shah made small conversation, was lovely, friendly and thorough.
Great facilities from start to end. At the Enterance the security guard checks your appointment letter. Then guides you where to go. After entering your hands are sanitised and you are givin a new face mask. You have to wear one even if you are wearing your own. Then you go to a self check in counter and mark your attendance through the bar code on apt letter and few details about yourself. Then you are guided by the staff to concerned department. You wait in the waiting area for your turn. Chairs in waiting area are kept 2 meters apart. First a nurse takes you to check temprature and height and BP etc. Later you are called to be checked by Doctor. Throughout guidance and SOPs strictly followed. Well done
Recently i went for a walk in covid vaccine. The building is easy to find and has no direction from the main hospital entrance and i had to walk here and there to reach it. Anyway, one i got there it was all great. From start to end every single step was guided and explained properly and i was given my Jab with full prior and post instructions.
The finding part was only diffucult so the pictures i have added are for the covid jab walk in center. Was open toll 6pm on Saturday, thts the best part.
In short, you go on the back of the main hospital entrance building and walk straight towards the car parks. Cross both car parks and you will see a new building Constitution, cross that building and you will see the signs following the area. The picture with green and yellow bins is the place for Jabs.
Attended a maternity ward visit with other birth workers and Doulas. Very clean ward, lots of rooms, neonatal unit nice. Cosy birthing rooms. My takeaway was how the community midwives made me feel . Things have far improved since I gave birth here in 2012.
Pain management are supposed to be a service to helps you. Not one who literally has a mother's meeting with other secretaries about you, being out of order and nasty whilst you're still OTP
