Puan tarafında bu kayıt bölge ortalamasının gerisinde — burada 3,0, Arizona genelindeki 27 Check-up Merkezi kaydında 4,0. Arkasındaki verinin azlığıyla birlikte değerlendirmek gerekir: 2.243 bölge ortalamasına karşı 820 yorum.
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M Adams
We are from Ft Lauderdale, FL. On 1/9/26 my boyfriend rushed himself to ValleyWise Med Center ER while visiting AZ with his 12y/o daughter. He had difficulty breathing, severe shoulder blade pain, & vomiting. Found out day 5 of 7, diagnosed w/ a widowmaker heart attack, something only about 5% survive. The interventional team who performed his emergency cardiac catheterization saved his life, & we are incredibly grateful. A few nurses — Terance, Quintin, Jesus, and Kristin — were attentive respectful & compassionate.
Unfortunately, much of the cardio team & overall care lacked communication & professionalism. We experienced condescending interactions, unclear answers, & poor coordination. Nursing care was inconsistent: bloody syringes left in his bed, trash/IV fluids on the floor where he was expected to walk, 20+ minute ICU call light delays, RXs not given as ordered, profanity @ the nurses’ station, urinals not changed despite limited mobility, & a 6hr wait for treatment of an infected IV site. He was placed NPO 3 consecutive days for a 2nd catheterization that was repeatedly postponed & ultimately canceled w/o clear communication. Discharge guidance was contradictory. 1 team told us he could fly home to FL in 2wks; another said absolutely not for 2months. We have no support system in AZ, which was repeatedly communicated. With no clear answers, we rented a car & drove 36hrs home, stopping every 45mins so he could walk.
Once in FL, we were unable to transfer critical RXs between ValleyWise & our pharmacy despite multi calls & management involvement. We were transferred repeatedly & hung up on, & had to wait until returning to Florida to obtain RXs.
We are thankful he survived. But the lack of communication, professionalism, & coordinated care made an already traumatic experience far worse. ValleyWise should be ashamed! If you must come here, bring a strong advocate w/ you.
I’d elaborate more if Google allowed more characters
I need everyone who goes to this hospital to PLEASE keep detailed records of your nurses names, times, and what they say to you. I wish I did because I would’ve taken legal action. My mom had a major stroke and almost died and me and my sister who are in our 20s were the only ones there to care for her. She survived, albeit with a severe brain injury. I understand part of the medical professional’s job is to be honest with the patient. However a nurse there in the ICU, we believe she was a white woman named Shelby or Shelly or something to that affect, was frankly disgusting towards us. She said if it were her mom she would have let her pass away. She also said our mom would remain a vegetable for the rest of her life and that “we better get her some fidget toys because she will only be able to move her right hand.” Not only is this wrong (3 months later and my mom is mouthing/speaking and able to somewhat move all 4 extremities) but so so insensitive towards two deeply grieving children about their mother. This should be an extreme disappointment and embarrassment to all staff who work here that your coworkers speak to families like this. These patients are suffering and sick and their families in pain. Please think twice before having loved ones at this location.
Everyone in the ER (nurses, doctors, and imaging staff) was so nice and kind. They really knew their stuff and they lead with such compassion and care. Getting compassion, kindness, and competentence all at once from ER doctors is especially rare. Hopefully I won't have to visit the ER anytime soon but I have to any time in the future, I would actually come back here again.
I don’t normally leave reviews, but this is your reminder that not all medical personnel are incompetent!
I was transferred to this location and admitted after not being able to hold down food, water, etc. for over a week.
The staff was very patient and kind. They came up with a treatment plan that was transparent and they were sure to communicate so everyone remained on the same page.
I was there a total of four days, and I could truly go on & on about how they took every issue I had and made sure it was solved before I was released. I went in honestly ready to get my affairs in order, and they nursed me back to 100% health.
Very grateful. Shoutout to the 9th floor staff :)
Was just there and I could not sit up due to pain for very long. And the staff would not accommodate that. They would rather see you leave than help you be a little more comfortable until you're seen. So Im back at home in the same pain and didn't receive any care because I could not sit up in a waiting room chair. Now im not sure what to do. I guess if it gets bad enough I will call 911
I got brought in by an ambulance and let me just say how outstandingly kind, gentle, and sweet everyone was. The few times I have gone to the hospital elsewhere, I experienced the complete opposite. But from my sonogropher to my ct tech, and to my nurse. A special shoutout to my nurse Amanda, she was the sweetest ever and took very good care of me. I can’t remember my CT Tech’s name but he was super awesome as well.
Let me start of with the good, the night shift staff was absolutely wonderful, timely, professional yet personable and empathetic. Shelly especially!!! She was a light in a scary time for us and we loved her. We were transferred here from the maryvale location at around 11pm and the night was absolutely wonderful. And the facility itself is beautiful and clean. 99% of the day staff was also wonderful, including the surgery team and transit. However, our day shift nurse did not fit into that wonderful category. I have tried figuring out where to place a complaint but have been given no answers from anybody on where to do so so I’m doing it here. Our day shift nurse Zach on the 9th floor on 5/8/26 did not make the day of surgery very easy. We didn’t see much of him, and didn’t offer a whole lot of comfort, which fine, I know he must be busy with other things. I can understand that and that wasn’t really the problem. The problem really started post op from his gallbladder removal. He was still very sedate from surgery and very sore. Both the surgery team and his night nurse stressed that they wanted the leg compression sleeves to be applied to his legs post-op to help prevent blood clots, they even had to go hunting for the inflation machine to attach to them. Zach hooked him up to it post-op but did not turn it on. I noticed and went out to the nursing station where he sat much of the day and asked him if he could please turn it on, to which he replied that it wasn’t really important and didn’t matter much, but if it made me feel better that he’d be in in a few minutes to turn it on. Really made me feel like a nuisance but whatever, I went back in the room and waited. And waited. He never came in. Don’t come check on us until he came in and asked if we were ready to go over discharge instructions. I told him nobody came in to talk to us about the surgery, he asked if we actually wanted that and that they probably talked to the patient post up and he just didn’t remember. And I told him yes, we want to know how the surgery went especially because they were worried about a complication intra-op. He sighed and went to go get a doctor for us. The surgeon who went over discharge and surgery details with us was wonderful. Zach’s version of discharge instructions were skeletal at best. And we were both offered and requested a doctors note because they don’t won’t him going back to work for 1 week. We were given a packet afterwards which we made the mistake of assuming the note was in there, we actually had to come back two days later to pick that up because he failed to give that to us. And then when we were okayed to go, he simply told him to get dressed and left. Leaving me, who thank god has medical experience though he did not know that, to take off all his ecg leads, get him dressed, move him up and out of the bed which he was struggling a lot with mobility, and help him get to the bathroom. The entire time Zach was out nurse, we were an afterthought and if I went to ask him something he made it appear we were a nuisance. With that attitude, he really should have picked a different career
From customer service to billing to triage nurses to the front desk in pediatrics is such a joke. Completely unprofessional and unknowledgable. The only reason I kept coming to this clinic for my son was for Dr Sandra Kibble. Unfortunately it’s so hard to continue dealing with the horrible service for some of the best physicians.
The worst service Ive recently gotten are Lisa from billing and Xciomara from the nurses station.
