Puan tarafında bu kayıt bölge ortalamasının gerisinde — burada 4,4, England genelindeki 424 Diş Kliniği kaydında 4,8. 738 yorum taşıyor; çevresindeki kliniklerin ortalaması olan 685 ile aynı seviyede.
Sıralama, England genelinde en az 685 yorumu olan 138 klinik arasında yapıldı; yani benzer koşullardaki klinikler karşılaştırılıyor.
Teşekkürler — yorumunuz moderasyonda, onaylandığında yayınlanacak.
Bu kliniğe burada henüz yorum yapılmamış. İlk siz yazabilirsiniz.
I’ve only just started my impress journey but I can say so far whenever I go for an appointment everyone in the building is very smiley and happy to help. Today I went in for my initial Invisalign fitting and Nurse Speranza was really helpful explaining the Invisalign process, giving me a rundown of the app and sharing some tips that may help me throughout my journey. Thank you!!
Google tarafından çevrildi
I am so grateful for the transformations in my life following my Invisalign and Composite Bonding treatments with Impress. I started with their Invisalign treatment and I was impressed with their customer care. They have an app which tracks your treatment and makes it feel like you're constantly achieving results and before you know it, you reach the finish line. The team were very responsive and helpful. You can chat via the app, can phone up or email your dedicated treatment coordinator. Big shoutout to Kokob for being so friendly and helpful! The composite bonding was straightforward. I did 2 weeks of whitening (although you can do longer of course) then a 2 hour session to fine tune my smile. Dr. Viktoria Korkosova did my composite bonding and she did an amazing job! My teeth look natural and my smile is now massively enhanced. I was blown away by the results a few days later I was on holiday with my family in Greece and they said it was the smiliest they've ever seen me! I’m the most confident I’ve ever been in my life and everything is better. I’m better at work, my social life has improved and I’m getting way more matches on online dating apps. All in all, I’ll be forever grateful for my treatments with Impress. They care about the customer journey. Thank you Impress team! I strongly recommend.
Google tarafından çevrildi
THIS COMPANY IS A SCAM, and its customer service is absolutely appalling. It feels as though their only priority is taking your money, while nobody seems capable of doing their job properly. Booking appointments in line with your treatment plan is nearly impossible. There are constant delays and cancellations, and whenever you contact the support team, the only response you receive is: "We'll look into this and get back to you." They never do. Instead, you're left chasing them repeatedly for updates. I've been waiting for a refund since February for an appointment that I was instructed to attend. Four months later, I am still waiting for £200 to be returned. I even received an email confirming that my refund had been processed (on 15th May) and would appear in my account within two weeks. Those two weeks have long passed, and I still have not received a penny. To make matters worse, I visited the clinic to ask about my retainers, which should have been ready long time ago. The receptionist informed me that they had no information and that no retainers were being made. Once again, there was no follow-up, no explanation, and no reassurance. There appears to be no manager available to handle complaints, and the customer support team is completely ineffective. Their role seems limited to giving generic responses designed to delay customers rather than resolve issues. I would strongly advise anyone considering treatment with this company to LOOK ELSEWHERE. Save yourself the stress and choose a professional provider that values its customers and delivers the service it promises. The highly polarised reviews speak for themselves - do not believe the people who are giving 5 star and always mentioning the name of someone as they are probably being promised something in return if they do. My experience has been nothing short of frustrating from start to finish. I hope they close down or someone takes them to court.
Google tarafından çevrildi
I would strongly advise others to think carefully before choosing this company. In my experience, the advertised discounts do not appear to offer genuine savings. Prices seem to be increased first and then presented as discounted, making the offers misleading. Before placing an order, the team is extremely proactive, calling frequently and presenting themselves as supportive and attentive. However, once payment is made, communication drops significantly, and it becomes very difficult to get assistance or responses. Another major inconvenience is that the scanning service is only available at the Waterloo location, so make sure you consider whether you can realistically commute there. The process of receiving aligners also takes much longer than expected. Despite charging for delivery and collecting your home address, the aligners are not delivered to your address. Instead, they are sent to the clinic, requiring you to travel there and collect them yourself. While the staff are friendly and helpful during the sales process, the level of customer care noticeably declines after you commit and make payment. Overall, I was very disappointed with the service and would not recommend it based on my experience.
Google tarafından çevrildi
Today, I received my second refinement package, and the Impress help team managed to book me an appointment immediately. At first, I was dissatisfied with how my treatment was progressing. However, after meeting Monica, she took the time to explain why my smile is shaped the way it is and how my refinements are expected to improve it. I would also like to mention Speranza, who ensured a smooth experience throughout my IPR procedure appointment. Great service, a welcoming atmosphere, and a hopeful outlook for my smile. Definitely recommended!
Google tarafından çevrildi
I had an excellent experience with Sahar and Esperanza. I went in for IPR, Sahar noticed my teeth needed more attention with an op the spot hygienist appointment. I felt I was treat with care and my worries were addressed immediately. Highly recommend these two. I really feel taken care of!
Google tarafından çevrildi
Started my experience with diamond white which wasn’t great, then got transferred over to impress when they closed business, I’d hoped Impress would provide a much better service but I was wrong. It took 3 months waiting for my second set of 10 aligners, and when I did finally receive them they were delivered to my neighbour whom I do not know. Luckily they found me on linkd in and phoned my work to inform me that they had my package. Now have been waiting months to get an appointment to finish my treatment with them. How can you offer a service and tell people they could be finished within 3-6 months when this is clearly not possible with all of the waiting time for aligners and appointments, let alone the time it takes to complete treatment? I finally got an appointment and this got cancelled and moved to another date without asking if this date works for me. I work like most people so this is too late notice to get annual leave booked for work as I do not live in London and this is too far to travel after work so I need to book a half day. Now I am meant to have this treatment today, I have explained this via the chat service as it only lets me reschedule to a different time today and is not showing any other dates. I have been told I cannot move this appointment as I need to wait for somebody to cancel as there are no appointments available. Yet I am unable to cancel my appointment so this appointment isn’t going to be useful to anybody as they still have not cancelled my appointment. All I want to do is finish my treatment and get my retainers, so that I can stop wearing these aligners everyday! I wouldn’t recommend based on my experience, once you have paid your money, you get forgotten about while they are probably dealing with all the new sales and bookings from the Black Friday and January sales. Customer service seems to be forgotten once you are in, then the next focus goes onto the new paying customer until the same inevitably happens to them.
Google tarafından çevrildi
The service is extremely professional. Everyone you deal with makes you feel at ease. Everything is explained thoroughly with a budget agreement comfortable whatever your financial pocket.
Google tarafından çevrildi
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