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B Z
Since being diagnosed with my condition, I have been attending Pontoon Doc Healthcare, and I would like to express my sincere appreciation to the entire team.
The doctors and reception staff are always professional, caring, and supportive, making every visit a positive experience.
I would especially like to thank Nafia Rahman at reception. Having worked with the public for over 20 years, I understand the importance of excellent customer service, and I can honestly say that Nafia provides a 10/10 service. She is always friendly, compassionate, professional, and willing to go the extra mile to help patients.
Thank you to everyone at Pontoon Doc Healthcare for the outstanding care and support you provide. Your dedication and commitment to your patients are truly appreciated.
I had a very positive experience during my recent blood test. Carlene was incredibly professional, friendly, and made me feel at ease from the very beginning. She explained everything clearly and carried out the procedure quickly and almost painlessly. Her calm and reassuring manner really helped reduce any anxiety I had. The whole process was smooth and efficient. I’m very grateful for her care and would highly recommend her to others.
My mum had a check-up appointment today and Carlene at the surgery was incredibly helpful and friendly. She made my mum feel safe, comfortable, and at ease throughout the appointment. Carlene took the time to answer all of our questions and address any concerns we had in a clear and reassuring manner. She was also very efficient in providing appropriate guidance.
It's often people leave negative reviews but so important to be just as vocal when someone gets it right. Carlene is someone I see regularly and her professional manner, calm and capable handling of process and paperwork as well as the comfort of seeing a familiar and reassuring face is invaluable. Her ability and care with people and procedures is a credit to the surgery and the NHS. Also worth a mention was Tara at reception, who was absolutely helpful today. Thank you again for the great service.
I recently visited the GP surgery for a blood test and was assisted by Carlene, and I would like to share how positive my experience was.
Carlene was extremely professional, kind, and reassuring throughout the entire process. She asked if I was afraid of needles and took the time to make me feel comfortable and relaxed, which I really appreciated. Her approach was gentle and calm, and the procedure itself was carried out very smoothly.
What stood out the most was how thoroughly she explained everything, making sure I felt informed and at ease at every step.
Her kindness, patience, and professionalism made a big difference to my experience. Thank you, Carlene, for your excellent care.
A Significant Turnaround – Much Better Support!
I previously left a very negative review in early 2025, but I’m happy to say the situation has noticeably improved. Lately, every time I’ve requested assistance via the Evergreen app, I’ve received a call-back from a nurse or doctor within 24 hours. I feel much more supported now.
I want to give a special thank you to Dr. Maryam Syed, who has been incredibly helpful, friendly, understanding and professional. I really appreciate your calls!
The only remaining area for improvement is the booking system; it would be much better if we could schedule specific appointment times rather than waiting for a call at an unknown time. Overall, a great step in the right direction!
I would like to give extremely positive feedback for Maryam Syed, who supported me during my doctor’s appointment.
Maryam was incredibly kind, patient, and attentive. She really took the time to listen to me, made me feel heard, and treated me with genuine care and respect. I never felt rushed or dismissed, and she explained everything clearly, which made a big difference to my experience.
She showed real compassion and professionalism, and it was clear that she truly cares about her patients. I felt supported and reassured throughout the appointment.
I would highly recommend Maryam Syed to anyone —
she is an absolute credit to the practice, and I’m very grateful for the help and support she gave me.
I’d like to express my appreciation for Dr. Carlene. She is incredibly professional, efficient, and genuinely kind. Every interaction with her is a pleasure. Even though I’m sure she has a large number of patients, she always makes me feel like my concerns are handled with utmost care and attention. I truly value her dedication and the excellent level of care she provides.
