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Max en Kitty ter Horst
Helaas hebben wij geen goede ervaringen met deze praktijk. We komen er al ruim 10 jaar. Aanvankelijk was het een gemoedelijke praktijk met uitstekende en snelle service. Hier is niets meer van over. Het is onmogelijk om afspraken te maken, afspraken worden verkeerd ingepland, recepten niet doorgestuurd, diagnoses worden gegoogeld en elke keer zien er een andere arts. Het is voor ons steeds meer duidelijk geworden dat zij zich willen richten op de casual toerist en niet op (expat) gezinnen uit de buurt.
Omdat mijn vorige huisarts met pensioen ging zocht ik een huisarts bij mij dichter in de buurt. Dus ik dacht misschien is dit wat. Ervaring: telefonisch onbereikbaar, inschrijfformulier gestuurd en niets meer gehoord, e-mail gestuurd en daarop wordt pas maanden later gereageerd en wordt mij n.b. verweten dat ik het inschrijffomulier niet goed heb ingevuld wat dus beslist niet klopt als je alle vragen correct hebt beantwoord. Kortom: deze praktijk deugt niet want wat heb je aan een praktijk waar ze te beroerd zijn om telefonisch bereikbaar te zijn, en bovendien is men arrogant in hun optreden. Overigens krijg je dan ook geen bandje te horen waarop staat waar je in een noodgeval wel terecht kunt.
Ik ben zeer tevreden over de praktijk. De huisartsen zijn ervaren en begaafd, en ik ben altijd goed behandeld. Ze nemen de tijd om naar je te luisteren en bieden grondige en deskundige zorg. Bovendien is het hele team erg vriendelijk en behulpzaam.
As a tourist suffering from a highly painful condition (shingles), being referred to this clinic—a 20-minute walk away from the central station's tourist clinic I originally booked—was already exhausting. However, the real nightmare was the front desk service.
First, the queue management was frustrating and questionable. A white male patient who arrived after me was seen by the doctor before me, simply because he claimed to have called ahead, making my on-site check-in feel completely useless.
The worst part was the receptionist's shocking lack of empathy and professionalism. I needed a medical certificate in English for my insurance. When she asked for the medical name of my condition, I read it to her in English twice. She sighed heavily and impatiently told me she couldn't understand. When I turned my phone screen to show her the correct English spelling, she bluntly replied, "I cannot read."
Thankfully, the doctor happened to be near the reception area and intervened in English so I could finally get my document. Facing such hostility and deliberate difficulties, I couldn't help but wonder: was I treated with such blatant disrespect simply because I am Asian? Is this racial discrimination?
Dealing with such a rude and unhelpful receptionist when you are sick and vulnerable in a foreign country is an absolutely terrible experience. The administrative staff needs serious customer service and diversity training.
Visiting Amsterdam as a tourist, I suffered from sudden floaters and vision impairment in my right eye while biking. I got a same day appt at this practice and, after an exam, I was given a referral to see an opthalmologist at a local hospital. Turns out I had 2 retinal tears in my eye and had to have immediate laser surgery. Had I not gone to this practice, my retina could have detached and I could have gone blind. The people at this practice were wonderful and I am very, very grateful.
Unbelievable unprofessional doctors. I booked an urgent appointment as I had an intense chest pain and numbness on my left side the whole day and explained that I had called the emergency in the morning. I arrived 10 minutes late cause I was at work when that happened and the doctor would not accept me and said to come tomorrow! So you are telling me that my appointment was only 10minutes and you are so unprofessional to not do the extra mile to examine a young person you is telling you that is almost experiencing something like a stroke ? What if I have a stroke they say after? I have to go to the emergency now to check my health.
