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I had an appointment with Madhri, and she was fantastic. She was very helpful, provided excellent service, and made the whole experience pleasant. She was friendly, enthusiastic, and clearly passionate about her job. I really appreciated her professionalism and would happily recommend her.
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The staff call Swizlyn ,is very friendly, very kind and very helpful all the time. She always with a smile. I always love to ask her anything regarding my medical questions. She immediately contacted the appropriate person and come back to me. I highly recommend her for her wonderful service to the patients. I wish her all the very best.
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I reach at practice just five minutes late cos of traffic so they made me wait 2 hours for my appointment and it’s nothing when it’s 3:50 I ask them that it’s my time to see doctor they says more 5 minutes why? If they don’t wait for 5 minutes then I won’t either they don’t think that when patients are trying to get appointments and they have to wait for 2 weeks or 3 weeks then its fine patients can wait but if patients are late for five minutes it’s not ok 😄😄woow this is so nice ha
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I'm very disappointed in there service. My baby was unwell had a blocked nose as I was explaining he has difficulty to drink. He had small red spots coming and going through his body. The doctor examined him and she said he has a bit of red throat and the post are fine and send us home. The next day I went again and as I was still concerned but an other doctor after examining him. He said there is wheezing in chest but everything else is looks good and described inhaler for him, to help his breathing but no diagnosis of what have caused it. He told us that he is not asthmatic. Then sending us home while we where still asking questions. Felt rushed and I felt he just described inhaler because we where worried and came back the second time. But no diagnosis. Couple of days later we had to rush to the emergency as he had a Highgrade fever and his spots where worsening. They told us he has a viral throat infection and he has also an ear infection. And the spots related to the virus as he had it in his body for a while and some kids dinks are more sensitive .He do not need inhaler and his breathing was cleare. His nose was clearing from the mucus that was causing his blocked nose. The doctor in the emergency was through spending 15-20 min diagnosis him while asked us a lot of questions. They told us to monitor him and if his having fever more then 5 days take him to GP for antibiotics. So after 5 days still fever and a very bad cough. My husband took him for antibiotics and the same doctor who described the inhaler. Did not even check his throat just his ears and took his temperature and described antibiotics. The first doctor saw the signs but dismissed it. The second doctor did not even tried and describing unnecessary medicine without diagnosis. He has no asthma. This practic needs to do better, we had some good experiences when it was about our healt as we can advocate for ourself but babies can not. They are always short of staff has a ridiculous waiting time. Approx. 30-40min. with an appointment. If they are can not determine his diagnosis they should refer him or send us to the emergency. Instead to wait while his symptoms are worsening. We had a luck this time as it was nothing too serious. But what he has something serious and it will be too late for proper treatment. They should spend more time on examination and asking more questions instead waiting on us when a parents are in distress is difficult to remember everything and maybe we think is not important. But doctor should ask more questions to diagnos him correctly. A parent know if something wrong with his child doesn't matter if the parent is more anxious or new parent. They should not dismiss a parental instinct. I can not trust them again with my child as it was not the first time they have not give us answers or proper diagnosis. And for them just saying" kids getting rushes for many reason..." so what is the reason? No answers. Just a dismissal. He still recovering, this happend 2 week ago. Fortunately it was nothing too serious but what if next time he will be and they will dismiss his symptoms and he will not getting a proper treatment on time. I can not trust them anymore with my baby.
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This place is completely disorganised and appears unable to manage basic processes effectively. I have been calling for 3 consecutive days in an attempt to book an appointment, but have been unsuccessful due to persistent issues with their phone lines and prerecorded messages. I attended in person yesterday to speak with a member of staff, only to be informed that they were unable to book me in because no doctors were available, and that I should return today instead. When I arrived early this morning, I was again advised that no doctor would be available until 10:00, which would have required me to take yet another day off work in order to attend. It has now taken a full week simply to try to secure a face-to-face appointment, which is entirely unacceptable.
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I had a very positive experience with Dr. Zeeba. She was kind, attentive, and took the time to really listen to my concerns. Everything was explained clearly, and I felt comfortable and well cared for throughout the visit. I truly appreciate her professionalism and compassion and would highly recommend her to others.
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Today I attended Wembley Practice and was seen by Fahmida Choudhury. She was incredibly kind, knowledgeable, and empathetic throughout my appointment. She made me feel comfortable, listened to, and genuinely supported. She is an excellent example of compassionate care, and I believe others could learn a great deal from her approach. Thank you so much!
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Unacceptable service and complete disregard for patient instructions. I requested a routine blood test through the Evergreen app for my annual check-up and clearly selected SMS-only contact, as I cannot take phone calls at work due to lack of signal. This instruction was completely ignored. They attempted to call me twice and automatically cancelled my appointment when I could not answer. I then called reception during my break to resolve the issue. The appointment was rebooked, and I was asked again why I needed the blood test, even though this information had already been clearly provided in the app. A routine blood test should not require repeated questioning or unnecessary medical gatekeeping. I explained once again that phone calls are not possible for me and requested SMS contact only. Despite this, they attempted to call me twice again and cancelled the appointment for a second time. When I contacted reception again, I was simply told to go back to the app and start the entire process from scratch. This is not only frustrating but completely inefficient and disrespectful of patients’ time and instructions. If communication preferences are ignored and basic administrative processes cannot be handled properly, this practice seriously needs to review its systems and staff training. I would not recommend this practice based on my experience.
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