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Ahmad Kawser (Zohair)
I had a very positive experience with The Vicarage Lane Surgery. I received support through Newham Talking Therapies and have been attending CBT sessions as well.
The appointment system is very smooth and well-organized, which made the whole process easy and stress-free. My therapists, Bianka Horvat and Michelle Roddy, have been extremely supportive, caring, and helpful throughout my sessions.
I truly appreciate the compassion and professionalism they show. It has made a meaningful difference in my experience, and I’m very grateful for their support.
I was very well assisted by the lady at reception (unfortunately I don’t remember her full name, but it starts with F). She helped me with the NHS app, set it up for me, and explained clearly how to use it.
She was very kind, patient, and professional, providing excellent customer service.
Every time I have approached her with different issues, not just on this occasion, she has always been helpful and supportive.
It would be wonderful if everyone offered customer service like this at The Vicarage Lane Surgery.
This is absolutely disgraceful that my daughter is 15 months old yesterday I had an emergency appointment because of bad cold and flu. One of doctors has seen my baby and prescribed an antibiotic which is absolutely fine. When I been vicarage lane pharmacy they straight way came up to me and my wife that what’s my baby’s weight. I explained everything then one of lady in the pharmacy explained to me that my baby has given 10ml amoxicillin 3 times a day which is way much. That can be given 5 years old or older. The lady asked me where I got this prescription from and I said from vicarage lane health centre. The lady was absolutely brilliant and helpful, she went herself in the GP and changed the prescription which is 5ml 3 times a day. We trust doctors and don’t even think twice that can be wrong. My request to all brothers and sisters please see the prescription properly before you take medicine. My daughter could be seriously ill for overdose if I give 10ml amoxicillin as I read in the NHS website. The pharmacist lady came as an angel to me. I am complaining about the doctor who gave the wrong prescription nor the GP be as they got nothing to do with it. Doctors need to be very careful before they hand the prescription to the parents.
I would like to provide positive feedback about Mihaela. She was very kind, professional, and helpful during my appointment. She listened carefully to my concerns and made me feel comfortable and understood. I really appreciated the time and care she gave me. Thank you for the excellent service.
I always get a warm welcome from the staff at the Vicarage Lane Surgery. They know me by name. I was impressed by the Gentleman today. Also by the lady who was at the desk. (Sorry can’t remember the names) 😔 even though I wasn’t well I came out of the surgery with a smile on my face. Especially after seeing Dr. Farzana Hussain she is the best GP.
I would like to express my sincere gratitude to the team at Vicarage Lane Surgery for their excellent service. We were able to be seen promptly by a very kind and understanding GP, who showed great compassion during a difficult time. A special thank you to Mihaela at the front desk, who was incredibly helpful in booking my sister’s appointment and supporting us with everything related to bereavement. Her kindness and professionalism truly made a difference.
Great experience! I booked an appointment at 7:10 a.m for a blood test. The self check-in process was straightforward and easy. Once completed, your name appears on a screen where you can see your position in the queue. When it’s your turn, your name is called over the speaker and the room number is displayed on the screen. The staff were very friendly and helpful. I was in and out in less than 10 minutes. The surgery has clear instructions displayed throughout, explaining what to do upon arrival. Alternatively, you can ask a member of staff for assistance.
am writing to express my dissatisfaction with the behaviour and professionalism of the nurse I encountered during my recent blood test appointment. Her dismissive attitude made me feel uncomfortable and disrespected.
At the time of the appointment, I politely explained that my nan was meant to have the appointment, but the nurse ignored me and instead spoke directly to my nan. This was both rude and discourteous. I raised my concerns about her behaviour, but I was told there were no appointments booked, which made no sense. This resulted in my nan and me travelling to the appointment for no reason, wasting our time entirely. There was no accountability or prior communication to inform my family that the appointment had apparently been cancelled.
What made matters worse was that the nurse proceeded to book an appointment and asked me for my phone number, even though my nan’s number is already on the system. This was confusing and suggested a lack of proper communication and procedure.
Her handling of the situation, as well as the procedure itself, did not reflect the care and courtesy expected in a medical environment. This experience has left me frustrated and concerned about the quality of patient care.
I would strongly urge that staff are reminded that they are working in a professional environment where patients should be treated with courtesy and respect. Having a position in healthcare does not permit speaking to patients in an unprofessional or dismissive manner. A humble and considerate approach is essential to maintaining trust and providing good patient care.
I trust that this feedback will be taken seriously and that steps will be taken to ensure a higher standard of professionalism in the future.
