Tekerlekli sandalyeyle erişim girişi, otoparkı ve tuvaleti için sağlanıyor. kredi kartı, banka kartı ve temassız mobil ödeme kabul ediliyor. Araçla gelenleri ücretsiz otopark ve ücretli otopark bekliyor. Kendini tanımlarken LGBTQ+ dostu olduğunu ve trans hastalar için güvenli alan olduğunu söylüyor.
Bu kliniğe burada henüz yorum yapılmamış. İlk siz yazabilirsiniz.
Maruk Miah
I recently attended my first physiotherapy session at Spire Roding East. While the initial booking experience over the phone was not very encouraging and felt somewhat unwelcoming, I still decided to proceed with the appointment.
However, my experience completely changed once I arrived. I was warmly greeted by Suky at reception, who was friendly and welcoming. I arrived a little early, and she kindly offered me tea or coffee, which made a great first impression.
My physiotherapist, Jasmin, then came to collect me and immediately made me feel at ease with her warm and professional approach. As it was my first session, she clearly explained the process and guided me through the exercises I need to continue at home. She also provided a printed leaflet, which was very helpful for reference.
Jasmin took the time to thoroughly understand my condition following my procedure. She had clearly reviewed my consultant’s notes and discharge letter, and explained the likely causes of my symptoms in a reassuring and easy-to-understand way. She gave me confidence that the prescribed exercises will support my recovery and healing, particularly for my left knee.
Overall, I was very impressed with the physiotherapy service and the level of care provided. Thank you.
To be updated..
I had a procedure just yesterday afternoon on 13.01.26 and have been well looked after by all the Team. The staff have checked on me at every point, have been very caring and professional, making sure that I had pain relief, was comfortable and all was going to plan. The Theatre staff and ward staff were truly amazing. My hostess Claire was lovely, making sure I had everything I needed, the food and tea was good. A lovely hospital, with exceptional staff, I would feel very confident to use Spire London East again. Thank you to all the hospital staff, you’re amazing!
Fantastic care and support. The room was very clean. The care of the nursing staff was excellent. Clair from hospitality was a star! Making sure hubby was well fed. No complaints whatsoever. Thank you to everyone and we will definitely be back!
I had such a positive experience at Spire East London Hospital. Everything was seamless and efficient—I was able to book an appointment with Dr Lamba straight away, and he made every effort to ensure I could get an MRI scan as soon as possible.
A special thank you to Gillian and Lisa at reception, who truly went above and beyond. They kindly helped me find something to eat as I was having a late lunch and even arranged a quiet space for me to take a work call immediately after my appointment. Their thoughtfulness made a real difference!
I’m very grateful for the care and support I received. Thank you!
The hospital as a whole was amazing, everyone was welcoming, the food was fantastic (she wanted a second Tuna panini, it was so nice)
The nursing team are outstanding.
Claire and Thania did most of our service and they were fantastic.
If ever I were to be asked to come to hospital, would love to come here. You’re treated like a person not a number.
Thank you Spire.
Dear Sir/Madam,
I am writing to make a formal complaint regarding my appointment at Spire London East Hospital on 11 June 2026.
I had an NHS-funded appointment with a specialist scheduled for 10:50am. Upon arrival, the receptionist confirmed that I was booked in and instructed me to take a seat in the waiting area.
After waiting for approximately one hour without any update, I returned to reception to ask when I would be seen. I was told that I would be seen within 15–20 minutes.
After waiting for a further hour, I again approached reception to ask what was happening. The receptionist then called the doctor while I was standing there. I clearly heard the doctor ask, “Is she here?” and the receptionist replied, “Yes, she is here.” I was then told that I would be the next patient to be seen.
Approximately 15 minutes later, I was finally seen by the doctor, who apologised for the delay. The nurse who escorted us to the consultation room informed us that the reception staff had not made the doctor aware that we had arrived.
Following the appointment, I returned to reception to seek an explanation. I was given various reasons, including a “system error” and “patient error.” I do not find these explanations satisfactory. If there had been a system or patient error affecting my appointment, I do not understand why other patients were seen as scheduled while I was left waiting for over two hours.
The situation suggests that proper procedures were not followed and that there was a failure in communication between reception staff and the clinical team. Throughout this time, I received no proactive updates or explanations regarding the delay, despite repeatedly seeking information.
I am extremely disappointed by the level of service I received. The excessive waiting time, lack of communication, and conflicting explanations caused significant frustration and inconvenience. As this was an NHS-funded appointment, I had taken time away from work to attend. The delay resulted in me missing additional work unnecessarily and caused avoidable disruption to my day.
I would appreciate a full investigation into this incident and a written explanation of what occurred. I would also like to know what steps will be taken to prevent similar situations from happening to other patients in the future. In addition, I would appreciate a formal apology for the inconvenience and poor communication I experienced.
I want to express my gratitude to the Team at Spire. Being in the hospital can be daunting, but the expertise and professionalism of my surgeon (Mr Patel) put me at ease immediately.
The nursing staff were attentive and kind, always appearing exactly when needed, and the overall politeness of every staff member—from reception to the clinical team—was remarkable.
The facilities are modern and clean, and I actually looked forward to the meals from the kitchen!
Everyone at Spire London East Hospital is exceptionally polite and professional. I felt safe, cared for, and valued as a patient.
Thank you!
Highly recommended
On behalf of my father: I stayed for two night for a knee replacement, at all times the care I received was exemplary. All of the staff, the doctors, the nurses, the HCA’s, reception staff, physiotherapists, and the house keeping staff were kind and courteous. In my opinion they went far beyond the standard they needed to, to provide a first class experience. They could not be faulted in any way.
Alan
Room 244
