Reliable Medicare Ltd, England genelindeki Medikal Estetik kliniklerinin altında puan alıyor: burada 4,3, orada listelediğimiz 87 kliniğin ortalaması 4,8. Puanın arkasında 775 yorum var — buradaki bir kliniğin tipik olarak sahip olduğu kadar (826).
Bu kliniğe burada henüz yorum yapılmamış. İlk siz yazabilirsiniz.
Natasha Maryjane
I purchased a product from reliablemedicare that I have used previously with good results. However, the product I received this time was sold at a much lower price, had a noticeably different consistency, and produced no reaction or results whatsoever.
When I raised my concerns, I was repeatedly reassured that the product was genuine, but no meaningful resolution was offered. I was asked to provide photos of the contents without touching them, despite the fact that I had already used the product before discovering there was an issue. As a result, my request for a refund was refused.
I cannot comment on whether the product is authentic, but I can say that my experience with this purchase was completely different from previous purchases, and I am very disappointed with both the product and the customer service. I would not purchase from this company again.
I placed my order on April 30th and received it very quickly the next day, May 1st. However, when I went to use it today, I noticed that the product expires this very month. The box contains 10 items, and since I'm using them for myself—even at a rate of once a month—there is no way I can finish them before the expiry date.
I don’t usually leave negative reviews, but this is my first one on Google.
I’m very disappointed with my experience with Reliable Medicare, particularly in how they handle customer service issues.
I received a sealed box that was completely empty, which was both unacceptable and embarrassing, as it was opened in front of a client.
This was part of an order, and all the items were stored away until needed. The issue was discovered around 3–4 weeks after delivery, which I believe is entirely reasonable as customers should be able to trust that sealed products contain what they are supposed to. There was no reason to open and check every individual item immediately upon arrival.
When I raised this, the response focused on the timeframe and suggested their ability to investigate was limited. However, this does not change the fact that I paid for a product that I never received.
While communication has been polite on the surface, it lacks real accountability or urgency. It gives the impression of being customer-focused, but in reality, responsibility is not taken when something goes wrong.
Having since read similar reviews, it appears this may not be an isolated issue.
I am still awaiting a proper resolution (either a refund or replacement) and hope Reliable Medicare takes this seriously and improves how it handles situations like this.
After a stressful customs issue with my initial shipment to Canada, I’m relieved to say that Reliable Medicare followed through and successfully resolved the situation. The products were reshipped, arrived safely, and everything was exactly as ordered and authentic. Thank you for ultimately making this right.
I finally took the step to invest in myself and upgrade my skincare routine — and I’m so happy with my purchase from Reliable Medicare! 💖 Everything feels so premium, and I can’t wait to start using it and see the glow-up results. I genuinely trust this brand and am super excited to start this journey toward healthier, radiant skin! 🌸
Unfortunately, this company doesnt realise its legal responsibility in the UK. I purchased L-Carnitine ampules and on delivery 4 of them where smashed. I had CCTV and Ring Doorbell footage of the parcel delivered (dent free) and I contacted them to let them know of the damage. I was given a very cold email stating that as I had not taken out the delivery insurance I would need to await the outcome of their investigations before any further actions could be taken.
As a previous ecommerce business owner, I reminded them of their legal obligations under the Consumer Rights Act 2015 as well as Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and then they came back offering my refund on the damaged vials as well as on the postage which I didn't expect.
Had they offered to refund or replace the four damaged vials, I would have been leaving a positive review and continue to use them going forward. Now they are receiving negative reviews and I won't buy from the company again.
When I saw the offer of "Postage Insurance" it was a concern but I ordered anyway. Looking at the reviews around the net I now see they have an ongoing problem in selling insurance or I should say a problem for those who don't buy it.
Know your rights, you do not need to buy insurance from any company online!
1. Seller’s Responsibility – The retailer is responsible for the goods until they are delivered to the customer, not the courier or the buyer.
2. Risk Does Not Transfer to Buyer Until Delivery – If an item is lost or damaged in transit, the retailer must provide a replacement or refund, even if the customer did not purchase additional postage insurance.
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I absolutely love the fact that you reply and still try to justify insurance!! IT is a joke, you do not have the right to charge a customer to ensure they receive the goods they have ordered. It is 100% your responsibility to ensure the goods arrive fit for purpose (or indeed actually arrive) It is not the customers job to insure your parcels. Get to know your legal obligations please. I am going to pass this on to trading standards as a little look through other reviews makes it clear there are many many people being stung because they didnt take the insurance that you are responsible for and is generally included in the shipping cost with your shipping company. Also I would like to add, my box of vials was inside a box that was too large with one tiny piece of "token gesture" bubble wrap!
AVOID THIS COMPANY AT ALL COSTS - CONSUMERS DO NOT NEED TO INSURE YOUR PARCELS - YOU ARE RESPONSIBLE FOR THE PARCEL!
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Update, I contact Reliable Medicare to ask about the mg/ml of the product I purchased off them and they told me they didn't know. I said it would seem that you should know the ingredients and chemical make up of all your products and I was told they have 2600 products and they don't know the contents. They told me to go ask the manufacturer (Mesoestetic)! I did contact the manufacturer who told me the ingredients and also told me that Reliable Medicare is not licenses to sell their products and shouldn't have them for sale!
Faulty IBSA VISCODERM product.
**CREDIT CARD chargeback due to faulty product successful**
Emails and calls back and forth to the company since 9th January.
No gesture from Reliable Medicare to return the faulty item for inspection. Once inspected and the fault noted, a refund would then be given.
Furthermore, the product ordered from Reliable Medicare is a “IBSA Derma” product who introduced hologram security labels on the packaging of its products in 2024 to guarantee authenticity, combat counterfeiting, and ensure quality control.
IBSA has advised - As patient safety is our highest priority and to ensure full product support and traceability, we strongly recommend purchasing all IBSA products only from our authorised partners (as per the below):
Healthxchange, Wigmore, Church Pharmacy, John Bannon, Mediva, or Millennium
***** Your response fails to address the key issues.
You have been provided with a video clearly showing that while the pump is activated, it does not draw the liquid to the top, rendering the product unusable. This confirms the product is faulty, yet this has not been acknowledged.
You state that you are willing to inspect items where a fault is evidenced; however, at no point have you requested that the item be returned or inspected. Despite clear evidence of a fault being provided, no inspection has been offered or arranged. In addition, authentic IBSA products include official security packaging with an IBSA hologram. The item supplied does not contain this hologram. Your supply chain does not align with IBSA’s authorised distribution channels, raising serious concerns regarding authenticity.
This is a matter of product functionality and legitimacy.
Do NOT trust this site. They sell fake skincare products, ignore complaints, and hide behind "investigations" to delay victims. I’ve reported them to UK Trading Standards and my bank for fraud.
The bubble tag shows irrelevant information which confirmed the products are fake.
