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umatta
I’ve been on hold so far for over 1 hour and 30 minutes to speak about an appointment. This is unacceptable. The automated message says wait time is 35 to 60 minutes but I’m near 2 hours now and the automated message never changes. If I do a call back they don’t call you for 2.5 hours. I do not know what their process is but it’s not working. I don’t believe there’s been that many people trying to get through since 8:30am this morning, I think they just let the lines ring and pick up when they feel like it. The automated message should tell you what number you are in the queue. I’m genuinely frustrated as seriously unwell.
Update: officially been on hold for 2 hours now to speak to receptionist. Is this a joke?!?! I picked up the phone at 8:30 am this morning. It’s now 10:37. Automated message still says estimated wait is 35 to 60 minutes. Like I said it’s been 2 hours for me and still waiting.
Second update: after 2 hours of waiting they dropped the call. I’ve called back to speak to their registration team instead and I’m number 2 in the queue. How are they taking on new patients when they can’t look after their own? Disgusting service. They didn’t pick up so now going back to mainline where I expect I will be waiting for another 2 hours to try to get through to somebidy. Whoever runs this practice should be ashamed of themselves. Peoples lives are at risk because of this kind of service.
Doctors failed twice to diagnose my condition correctly.
The first time, I experienced bleeding from the nose. I was prescribed a cream to reduce dryness in the nose, with no further referral given. It later turned out to be a polyp.
The second time, I had itchy, red skin on my face. I was told it was an allergy, and the doctor prescribed hydrocortisone and Cetraben cream. It later turned out to be seborrheic dermatitis.
On both occasions, I had to see private doctors or attend private hospitals to get the correct diagnosis. Waiting times for an their NHS appointment are at least a month.
I came in yesterday for a scheduled checkup, for which I'd been waiting three months... and the doctor just blew it off... since he got sick, he could have given his patients to another doctor. It would be nice if they started taking patients seriously and putting effort into their work... Veterinarians put more effort into their work than human doctors.
They cancelled two of my appointments. It's unbelievable how they can do this. The first time I went to the GP, I had to ask for time off. I have to work from 9:00 AM to 6:00 PM, and they called me and told me they were canceling my appointment. Then they gave me another appointment, and the same thing happened: they called and told me they were canceling it, and I had to ask for time off again. How can they play with the time of people who have to work? Where can I complain so this doesn't happen? It's a shame, truly infuriating. What's more, they then sent me a message saying I didn't attend the appointment, even though they had already cancelled it. How unfair! But I'll try to find another way to complain.
Disapointed
Incredibly disappointed with the service the admin team are very careless with patient details. Their booking system is completely inflexible meaning often time you cannot use the online system and if you get stuck in a queue behind the only receptionist you are likely to miss your appointment and they will not reschedule it. They are understaffed in both nurses/ Drs and reception team getting an appointment is a nightmare. They offer very limited range of care. I cannot strongly recommend you have any other GP.
If I could give 0 stars I would. I’ve been living in london for 10 years and had 3 different GPs and I never had such a horrendous service from any of them but this one. Nothing against the doctors but the people at the reception is not only not willing to help, but also condescending against mental health issues and quite rude overall.
I have given this practice so many chances and to be honest I should have most given up from the beginning.
If you can sign up with a different centre, please do. It is not worth the infuriating stress and tiredness that dealing with this GP entails.
Very good Experience with this centre and lovely staff.
Dr. Ezewuzie is very good and amazing and always on the top.the bestie doctors in London.
Im happy with Lewisham Medical Centre .
Mohammed ElAmine chabat
This GP surgery treated me horribly. The staff came across as evil bullies who showed no compassion or care for my physical or mental health. As a Black woman, I felt dismissed, ignored, and completely unsupported while dealing with serious health concerns. Nobody should be made to feel this powerless when asking for medical help. Even after patients suffer deeply or die, it feels like there is no accountability or genuine care shown. My experience here has destroyed my trust in the surgery.
