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Very pleased with the GP service. I felt listened to throughout and never rushed or dismissed. The doctor gave me their full attention, which made a real difference. Only minor improvements to the facilities would enhance the overall experience.
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Its just ridiculous to get in touch now days with GP Called in the morning to cancel and reschedule my appointment because i am ill , and the GP kindly asks us not to come in if we are sick The automated system cannot cancel and find any information, tried 3/4 times In the meantime i was in queue from 9:38 ( number 14 ) Waited till 13:38 😄 to receive the message that they couldn’t reach me For almost 1 hour i was number 1 in the queue 4 hours 14 phone calls? I was home with the phone in my hand all the time How convenient to stop me from being in the queue when the GP closes at 1 PM What if somebody has an emergency? P.S Thank you for your reply, in the picture attached it is said about call back failed after 4 hours I know how your sistem works, unfortunately you guys don’t
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Great experience at the practice. Dr Deri was excellent - he made me feel reassured and at ease, which is so important as visiting the doctor can sometimes feel daunting. He took the time to listen. Thank you, Dr!
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I would like to express my heartfelt gratitude to the Doctor Yazan Deri for his exceptional professionalism and the truly compassionate way in which he cares for his patients. I cannot find enough words to thank him for his gentle encouragement, his kindness, and the support he has offered me throughout all these years. His guidance has always been precise and invaluable, helping me overcome my own health challenges as well as those of my family. He is extraordinarily polite, remarkably gentle in everything he does, and his dedication brings comfort and trust to everyone around him. He is an outstanding doctor, and I thank him from the bottom of my heart.
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Called to book my son for an appointment this morning. I was 8th on the line. The person cut me off saying they have no appointments for the day and that he could be booked 3-5 working days after and that if it was urgent, I should go to A&E. Did not even listen to the symptoms or to whom the call was for and then he just hung up. Getting from bad to worst
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My son was unwell and I didn’t have an appointment but I went in hoping I could get an appointment to see a doctor one of the receptionist called Edward was very kind he went to see one of the doctors and explained to him about the situation and he asked him to book me and the doctor was very kind and did see my son even earlier than the appointment time well done.
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The staff have been very friendly, especially Edward, who is always very kind and supportive, particularly when I don't understand much English. He is very patient.
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I had a really positive experience with Dr. Damilola. From the very start of our phone call, he listened attentively and made me feel heard and understood. He took the time to explain things clearly, gave me reassurance around my referral, and was genuinely supportive throughout. His calm and professional manner really put me at ease, and I came away from the call feeling confident and well looked after. It makes such a difference when a doctor takes the time to show that level of care, and I truly appreciate the support he gave me.
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