England genelinde Fizik Tedavi ve Rehabilitasyon ortalaması 4,4
578
Yorum
Buradaki ortalama 560
#7
Sıralama
England genelinde 560+ yorumu olan 7 klinik içinde
Açık
Şu anda
20:00 kapanıyor
Bölgesindeki yeri
England genelinde Fizik Tedavi ve Rehabilitasyon kategorisindeki 18 klinik kendi arasında 4,4 ortalıyor. Bu klinik 3,8 ile bunun altında. 578 yorum taşıyor; çevresindeki kliniklerin ortalaması olan 560 ile aynı seviyede.
O sıralamanın hesaplandığı grup, England genelinde en az bu klinik kadar belgelenmiş 7 klinik (560+ yorum).
Bu kliniğe burada henüz yorum yapılmamış. İlk siz yazabilirsiniz.
Stacey Nagi
Booked me and my friend in for a spa day just to unwind and relax! We got a good deal from wowcher so thought we’d try it out. On arrival , staff member on desk was friendly and helpful.. booked in for a body massage , in which I had Leah, she did a wonderful job! Made sure I was okay during the massage and accommodated to my preference. Leah and Sasha made us feel welcome and I felt really relaxed and renewed after my massage!
The pool area , jaccuzi and sauna were all part of the package and they were just what we needed to unwind.
Atmosphere was relaxing! Loungers were actually pretty nice to nearly fall asleep on! I was worried I wouldn’t get much use of the jacuzzi, but it was available a lot of the time! I went on a Monday morning for reference.
The chill out room lacked a bit of relaxing atmosphere, was a bit cold.. but the pool area made up for that!
For the price it’s a good deal! Ideal for someone looking for a quick unwind and chill experience!
I've been a member here for about 3 months now. I've been to many gyms in the area, from no-frills to mid range to really high end gyms, trying to find the right fit for me.
Overall, I have been happy with Bannatynes. There is good free parking on site, staff are mostly pleasant and say hello to you. The changing rooms and showers have definitely seen better days, but they are currently in the middle of refurbishing them which is good to see.
The gym is pretty good - it's missing a few machines I'd like to see but you can't have everything. It's usually not too hard to get on most/all the machines you want, even at peak hours. They are just replacing some of the cardio equipment too.
There are always staff on the gym floor though I've never really interacted with them myself. The gym has its fair share of idiots who scream when ego-lifting, or drop weights - but every gym has that. Staff see this and don't seem to challenge it though.
There seems to be a good selection of classes, I haven't been to any as yet.
The pool / steam rooms / sauna / jacuzzis are all great - never too busy apart from maybe the jacuzzis. You often see staff cleaning or checking the chemicals in the wet areas which is reassuring.
Upon arrival we were met by Debbie at the front desk who guided us through our day. We had 3 treatments each in the tranquil spa by 2 amazing women. Then we enjoyed the pool, jacuzzi and sauna/steam facilities. We ended the day in the large gym with all the equipment you could need. We grabbed lunch at the local M&S and enjoyed it in the lounge area. This was a gift voucher from red letter days and was totally worth the money. Thanks for a wonderful day team.
As a regular member, I’m genuinely shocked by how this incident was handled. Someone had a faecal accident around the poolside, and the contamination spread onto the surrounding floor and into the steam room. Instead of immediately closing the affected areas for a thorough deep clean and disinfection, staff appeared to simply hose everything down before reopening the facilities.
This is completely unacceptable and left me seriously concerned about the hygiene standards and the safety of everyone using the pool and spa facilities. Human waste can contain harmful bacteria and viruses, and customers should be able to trust that proper decontamination procedures are followed before facilities are reopened.
As a regular, I’ve always expected better. This incident has completely undermined my confidence in the gym’s management and their commitment to member safety. Businesses have a legal duty under the Health and Safety at Work etc. Act 1974 to protect the health and safety of people using their premises, and there are recognised industry guidelines for dealing with faecal contamination in swimming pool and spa environments. From what I witnessed, the response did not appear to meet the standard I would expect.
I sincerely hope management investigates this incident, reviews their cleaning and emergency procedures, and ensures staff receive proper training. Until then, I won’t be using the pool or spa facilities, and I would advise others to think twice before doing so.
I’ve been a member at Bannatyne Gym Sutton Coldfield for a while now, and I can honestly say it’s one of the best gyms and spa facilities I’ve experienced. The club strikes a perfect balance between being a well-equipped, serious gym space and a relaxing, high-quality spa environment.
The gym facilities themselves are excellent, with a wide range of modern equipment that’s always in great working order. A huge credit goes to Facilities and Gym Manager Sarah, who does a fantastic job keeping everything maintained to a high standard. The cleanliness throughout the gym is consistently impressive, and you can really tell there’s pride taken in making sure members have a safe and comfortable place to train.
The spa facilities are equally outstanding. The pool, sauna, steam room, and relaxation areas are always clean, well-presented, and feel like a proper retreat from day-to-day stress. It’s rare to find a gym that delivers both fitness and wellness facilities at this level, but Bannatyne Sutton Coldfield absolutely does.
What truly sets this club apart, though, is the staff. Managers Abi and Cat lead the team brilliantly and create a welcoming, friendly atmosphere that makes you feel valued as a member. Their professionalism and positive attitude really set the tone for the whole club.
Reception staff Kayleigh and Billie also deserve special mention — they’re always warm, approachable, and happy to help with any queries. It makes a big difference walking into a gym where you’re greeted with a smile and genuine friendliness.
Overall, Bannatyne Gym Sutton Coldfield is a fantastic club with top-tier facilities, an immaculate environment, and an exceptional team. I’d highly recommend it to anyone looking for a gym that offers both excellent training facilities and a relaxing spa experience, all supported by staff who clearly care about the members and the quality of the club.
My daughter and I went here on a Virgin Experience spa day, which was a Xmas gift from her to me, but we actually went on her birthday in the end! Anyway, we had a lovely time, the highlight was the lava shell massage which was divine. We also enjoyed the pool, sauna, steam room and jacuzzi. The staff are friendly and helpful. Although I felt that the place looked a little tired, I understand that they are refurbishing soon. I feel that it would benefit from a little cafe and the relaxation room could include some relaxing massage-type music, some better mood lighting, a bit of warmth in winter and some blankets and magazines. I'd still give it 5 stars though and I really do think that spa days should be prescribed on the NHS for mental and physical wellbeing!
I had a really positive experience being served by Lauren at Bannatyne. She works behind the counter and consistently comes across as polite, professional, and genuinely helpful. Nothing ever seems like too much trouble for her—she takes the time to assist customers properly and makes sure you leave satisfied.
It’s clear she takes pride in her work, and her friendly attitude makes a noticeable difference to the overall experience. Staff like Lauren are a real asset, and I wouldn’t hesitate to recommend her service to others.
Our family had a VERY POOR EXPERIENCE with customer service at reception. Upon arrival, the receptionist ZARA ignored us while the day-pass system was not working, leaving us waiting for assistance. Another staff member eventually helped us politely. My father, who is disabled and struggles to bear weight on his legs for long periods, was in visible pain. I told him to proceed to the swimming pool while we filled out forms and paid for the day passes. We explained his condition when Zara requested to take his photo and asked if it could be taken later so he could access the pool immediately, the receptionist refused without offering a solution, she insisted he walked back down to reception. Another staff member later confirmed our request was acceptable. Following this, the receptionist became condescending, rude, and escalated the situation rather than resolving it, even raising her voice when feedback was given. The interaction was uncomfortable and disappointing. We STRONGLY RECOMMEND improved customer service and DISABILITY awareness training!
