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R Paddio
This was a first time visit for my daughter and I. We arrived 15 mins or so earlier than her appointment time. We waited for 45 mins before I asked when will my daughter be seen. By that time other people was coming in and being called back before us. I noticed this also happened to others that were there before us. The front office rep advised me that there was one person ahead of us and advise me that I can switch over to Nurse Practitioner Hayden, which I agreed. I had initially scheduled her appointment with Dr. Ezekor. Hayden and all the staff were very nice and helpful. I just would appreciate more transparency with wait times. Not sure if I'll be back unless it's early in the morning.
Office staff is friendly and efficient. I am a new patient. My appointment was at 9. Completed new patient forms, met with nurses, then Dr. Egesi came in. We discussed my issues. She removed a cyst from my neck, stitched me up and I was out by 940. I absolutely love a Doctor's office that doesn't waste my time and have me sitting in a room for an unreasonable amount of time. My visit was prompt and efficient. I never felt rushed. I'd highly recommend.
This was my first visit to a Dermatologist! I was referred to Dr. Egesi’s office by a coworker, and pleased to learn she had same day appointments available. I quickly booked!
I had a great visit. Office staff were friendly!
Dr. Egesi is very kind, compassionate, and she has great bedside manner. She listened to me and addressed ALL of my concerns! The visit did not feel rushed, as she took time to clearly explain her recommendations. I was also provided with a print out with step-by-step instructions of my plan of care as we discussed! Glad I found my new Dermatologist! Shes awesome! Would highly recommend!
I have been a consistent patient of Dr. Egesi for approximately three years, visiting the office every 5–6 weeks, with today intended to be my final appointment.
Prior to receiving certain medications, patients are required to pay in advance, which I understood and complied with. I paid $400 six weeks ago in preparation for today’s appointment. As usual, I received both a confirmation call and text message the day before confirming my attendance.
Today, I arrived, checked in, and sat in the waiting room for approximately 50 minutes before finally being called to the back and informed that my medication was unavailable and would not arrive until next week.
What is most disappointing is not simply the inconvenience, but the lack of consideration and communication shown to me as a long-term patient. Had someone informed me within the first 15–20 minutes that the medication was unavailable, I would have understood and shown grace. Instead, I was left waiting nearly an hour with no transparency and ultimately no service rendered. The wait time for over an hour is the norm. I believe it is due to scheduling 4-5 clients at the same time.
I spoke with the office manager, Dr. Egesi’s husband, who was apologetic. However, after being a loyal out-of-pocket paying patient for three years — especially since my insurance is not accepted — this experience made me feel as though my time, commitment, and loyalty meant very little.
While I cannot confirm what happened, it honestly felt as though my medication may have been given to another patient. Regardless of the reason, the situation could and should have been handled with more professionalism and courtesy.
This experience has left me deeply disappointed.
Today I left Humble Dermatology very baffled. I developed several raised red spots/rash on the lower extremities of both legs but it started going away before my appointment. I didn’t cancel because I wanted to know why it happened. The assistant came in and was great at doing her part. A few minutes later Dr. Ezekor came in with gloves on, I never got on the exam chair and she didn’t look at nor touch my legs to examine the areas of the rash that was still there. She asked questions and gave me a diagnoses with a prescription for an ointment. I feel like I not only wasted time, I also wasted money. As a Dermatologist, I felt like she could have at least examined my legs before coming in for 5 minutes already with a diagnoses. I loved Humble Dermatology years ago when I went and have referred at least 10 people when they ask about a “good” dermatologist. Most of them still go to see Dr. Egesi for all their dermatology needs. But today, the way I left the office feeling like I had a plague, I probably won’t be going back. I only saw Ezekor because Egesi was booked until May but was enough for me to find somewhere else to go where the Dr. actually examined a patient regardless if it’s partially gone or not. She definitely need to upgrade her bedside manner with patience.
I enjoyed visiting the doctor.She listen to my concerns and went through the scalp of my hair. She told me her recommendations. She explained to me after thoroughly examining my hair. Very sweet personality. She asked if I had any questions. Dr.Egesi and her assistant treated me very kindly.
Very Thorough and Informative! Answered any questioned I had and made me feel very comfortable with my first visit. I look forward to our continued relationship and any potential progress I may achieve.
The receptionists wasn’t very pleasant , checking in or out. No smile no greeting or anything. But the Dr. and her MA was very pleasant I appreciate them both. I works in a clinic myself, so customer service is our top priority.
