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Maria Camila Gil
Terrible experience. Do NOT go. Walked in Sunday morning at around 9:30 AM with my 9 month old son. Nobody was at the front desk and it seemed empty. Not a soul was around. I rang the bell and waited several minutes and finally a nurse comes out and just stares at me with the worst energy/vibe I have ever felt. Doesn’t say a word, it was super uncomfortable so I started talking and telling her the medical issue (related to my 9 month old son) and the whole time she’s just staring at me like I’m wasting her time. She asks me “why” when I told her I thought my son may have ingested pills. So I tell her and again she’s staring at me and her body language is just giving the worst attitude so I tell her I’m getting a really uncomfortable feeling from her and she says they are short staffed (there wasn’t a single soul in the waiting room btw) and then something along the lines of “well now you’ve made me uncomfortable and I don’t want to help you so let me get the other nurse” …. This is supposed to be an emergency room??? Absolutely horrendous service. I will never go back and will make sure nobody I know ever goes there.
I was the patient, Catherine Semenoff. The whole experience was exceptional. The care from nurse, Christina, Dr Do, and the other staff was caring and considerate from the time I arrived. It turned out I had a kidney stone, which can be quite painful. Everyone was attentive to my needs from the moment of my arrival until I left. On my departure I had prescriptions and a game plan. Thank you to all the staff that was working on New Year’s Day. Being in health care myself for the past 50 years, you all are the best and illustrate the reasons I went into health care in the first place. To help people when they are most vulnerable. I am so grateful.
My experience was fine in person, but the after math with insurance is terrible. I called in to verify they accept my health insurance provider and they confirmed they do. BUT if they do any scans on you they send it to the worse place for radiology which is Singleton Associates PA. Something is very off and misleading about the billing between these places and how they file claims with my health insurance provider. They show the facility and doctors are in-network. But then file the claims under different names that all of sudden appear as out of network.
The facility was clean, their staff were okay. But the medical billing is terrible and a headache and I think they are not insurance friendly and looking out in our best interest. And I strongly believe they did more scans on me than was needed and took advantage that I was in pain.
Wonderful experience even when I was feeling ill. Front desk is super nice and straightforward. No Wait! Meredith the nurse was considerate of us and funny too. Dr. was direct, formal with good manners addressing all concerns. This place has a real fancy look and feel to it, the individualized care juat ties it all together. They have one of the best lobbies I have seen yet, with coffee and cookies.
ABSOLUTE SCAM! PLEASE READ BEFORE FALLING FOR THEIR TRAP!
Went in for a 20-minute visit, no imaging, no testing of any sort, and they sent me a bill for $700+, while they typically charge $150 for an identical self-pay visit.
There are many other options in the area for urgent care, and they clearly advertise their prices.
Don't get ripped off by HCA!
UPDATE: I called the number their provided in their response, a lady named Susie first said she has no idea what I'm talking about, then said she would have someone call me back to discuss the review and how they can help. Never received a call back.
04/07/26 11:00am
I am filing a complaint about a physician at an emergency room who refused to provide necessary care to my boyfriend.
My boyfriend has a history of seizures and requires regular medication to prevent them. He went to the emergency room seeking a refill because he does not currently have access to a primary care doctor due to the high cost of health insurance.
During the visit, the screening nurse informed us that it would be up to the doctor to decide whether to provide a prescription. However, when the doctor came in, he refused to refill the medication and argued with my boyfriend. The doctor stated that having a seizure is “not an emergency” and said it was my boyfriend’s fault for not having seen a doctor in the past three years.
The doctor denied the refill, and we were also told there was a deposit required on the account, which contributed to the refusal of care.
We are very concerned because untreated seizures can be dangerous and life-threatening. Denying medication in this situation put my boyfriend at risk.
I am requesting that this incident be reviewed, including the doctor’s conduct, the refusal to provide necessary medication, and the role that financial requirements may have played in denying care.
Thank you for your attention to this matter.
If you have other options, I would strongly recommend choosing them over this place. During my visit, I told the doctor and nurse that I felt faint and might pass out. They then left the room, leaving me alone for over 15 minutes. Eventually, I had to poke my head out to see if anyone was coming back, only to find the staff gathered at the medical station. Frustrated, I ultimately left without really being treated and was still billed over $1,000. Based on my experience, I would not recommend HCA.
I had a horrible experience at HCA Houston ER. The wait time was extremely long, even though my aunt arrived in severe pain with an injured leg and needed a wheelchair. To make matters worse, the wheelchair was taken from her while we were still waiting, causing even more discomfort and distress. On top of that, her finger was literally hanging off by a thread, yet we were still left waiting far too long without the urgency the situation clearly required. The lack of compassion, attention, and proper care during such a serious medical emergency was deeply upsetting. Overall, this was a miserable and unacceptable experience. I would not recommend this facility to anyone based on how we were treated.
