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Kelan Banks
In partnership with Baylor College of Medicine, the Transplant Center at Baylor St. Luke's Medical Center is a nationally renowned, high-volume center in Houston, Texas, that specializes in complete treatment for donors and recipients of kidney, liver, heart, and lung transplants. As a kidney living donor I have received world class medical care through the process. I will update after my surgery and how the PAC unit, transplant unit standards as aesthetic's of the transplant unit.
Kelan Banks B.A, M.A, RXISP
ABC NEWS
Recent Emergency Room Visit
06/13/2026
Supported by a collaborative agreement with the esteemed Baylor College of Medicine, it runs a 24-hour emergency room renowned for providing high-acuity care.
Located at 6720 Bertner Ave., Houston, Texas, in the center of the Texas Medical Center, Baylor St. Luke's Medical Center is a prestigious academic medical facility.
Baylor St. Luke's is regarded as the highest level of medical excellence, even though "Tier 1" often refers to an insurance network status rather than an official hospital grading: Cardiology, Heart & Vascular Surgery, Neurology & Neurosurgery, and Gastroenterology are among the disciplines where U.S. News & World Report has ranked the hospital as a Best Hospital.
KELAN PORTILLO BANKS B.A, M.A, RXISP, J.D
ABC NEWS
I was totally caught by surprise visiting the ER @ St Luke’s. Before entering I needed a wheelchair but to no avail!! I had to walk to have an XRay done and before I sat we had to wipe down the chairs. The floors were grossly dirty, used blankets were left in the chairs as well as trash cans as I walked through the hallways. I entered around 3:15pm and asked for something to eat around 11:30pm I received a cold turkey n cheese sandwich with a warm juice. My pain was at the max and at least 3 of the doctors wanted me to take some pain medication and go home without a true diagnosis of my condition!! I refused to leave without knowing the problem to my pain and was eventually moved to a room. It was creepy-bathroom light flickering, the tub seen in the picture below as though it was remolding being done as well as the walls were dirty, lastly some stripping with electrical wires on the wall! I was not comfortable but needed to be treated. Which eventually the staff concluded with a diagnosis and appropriate medication. The food was Horrible!! However, the staff was Professional and attentive to my needs during my stay despite the circumstances
Know that this place is very busy. Nursing staff on our floor was excellent. If you have a patient here, go learn the place. Lots of corridors go in all kinds of places. Remember your colors and go explore. There's a museum, a chapel, a cafeteria. All this helps to get your mind off of certain things. If you're lost, ask, so many people will help you.
I Thank you very much for the professional, empathetic, skilled , gentle treatment and overall care. Every discipline and patient service providers were most kind. I want to acknowledge the Building Greeter at the driveway, the guard stationed at the desk , the presence of the security personnel . The patient registration team members were graceful and lighthearted , warm. I gladly paid my financial obligation. Food Service was 'Tasty' a basic turkey and cheese sandwich was satisfying while I waited for a room. Next morning the breakfast served and young lady who delivered the meal was most pleasant and efficient, food service director has a great team . The Veggie Frittata Omelette was delicious, like cruise ship chef quality. Glowing Appreciation to my referring orthopedist and Surgeon schedule Physician Assistant and nursing Staff at the click and the hospital . All associated medical disciplines on the team, including the Chaplain, so comforting. I believe acknowledgement of everyone on this important, this the details. I am recuperating well and very grateful to all of you. My family is pleased and appreciative as well .I now have a new knee and improved mobility at age 72 . a retired LCSW from NYC , proud to boost about your world class medical intervention services. Respectfully Submitted , Patricia Samples Kinsler , Texas Transplant 😂
There are not enough words to describe how much I enjoyed my stay at Baylor. From the Doctors, nurses, food service workers and the cleaning lady. I was treated with so much love and respect. Medical team was amazing. I thank God for guiding me to Baylor! Thankful! Grateful! Blessed! 🙌🏽
The staff was amazing and Stephanie in recovery and discharge was absolutely wonderful at explaining the procedures and home care. Everyone was very accommodating and Dee Rose went above and beyond making sure I was taken care of. I definitely hope they get a wonderful salary increase for their wonderful care.
Food trays need be picked up after meals, not 2-3 left in room all day. Cathy from respiratory was awesome. Nurses were fantastic despite having to complete multiple other areas jobs. Rooms and bathrooms not cleaned daily. Bed only changed once in a week.
Dr. Swuang is amazing, her staff is amazing. They take tremendous care and patience when caring for my eyes. Dr. Swuang monitor and pay close attention to how my eyes react to procedures and medications. She and her staff are friendly, professional and always make you feel your in good hands. I feel lucky to have this team care for my eyes.
