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Patricia Clarke
Was greeted when I first walked in. Then had to register. It was quick. The staff member who registered me was pleasant. The staff who did the procedure was very caring. They took excellent care of me. Put my mind at ease. Dr Chanda made me feel relaxed and comfortable. Great experience!!!
Working in the medical field I always have certain expectations for medical care and the facility. This office is one of the best I've been to. I had a colonoscopy procedure, which I was very apprehensive about, my procedure was done by Dr.Patel who is a great provider and I would highly recommend, Garrett was the anesthesiologist helping Dr.Patel and he was great! The staff also made me feel so comfortable being there, everyone is super welcoming and genuine, which I appreciate!! Olga was the RN that did my IV insertion and got me ready for my procedure and Jen was the RN I had for recovery and they were both wonderful very caring nurses!! The procedure itself was painless and recovery was mainly due to the sedation because you're very drowsy. Great experience highly recommend this facility!
I had such a wonderful experience here from check in to discharge. The staff was incredibly friendly, the nurse was knowledgeable and kind, and the entire procedure team (doctor, CRNA, anesthesiologist, etc) were incredible and put me at ease immediately. My procedure was quick, I was able to talk to my doctor almost immediately after becoming coherent in recovery. I felt comfortable, cared for, and attended to the entire time. I have nothing at all bad to say about my experience here. Very pleased and very impressed. Thank you AZ West Endoscopy!
All the staff were very nice, pleasant and helpful. All my questions were answered. The staff told you what they were going to do each step of the way, making you feel comfortable. Dr took the time to talk with me ans explain what was going to take place.
My mom had an appointment for a colonoscopy. They did not emphasize or put in the informative email about the ride having to stay. They said they say it over the phone. Having a ride stay the whole 2-3 hours is NOT appropriate for verbatim. It needs to be in the email on the expectations of staying.
Everyone was very professional and friendly. I was able to explain my concerns over making sure I was sedated and would not feel anything. I woke up pretty quick but in some pain. The nurses explained that was normal and they were very reassuring. Dr Mellen was great. I felt total trust in him. For a dreaded procedure, it was a pleasant experience and I was overall satisfied. Gave 4 stars only because they were a little behind schedule but I was still in and out in 2.5 hours. So I'll change it to 5
Dr. Lam and his staff are awesome. They were quick and efficient. They all showed concern and answered all questions. Explained the results and when I would need to do this again. My throat wasn’t as sore as the first time so I thank him for that too. Everyone was very helpful because the anesthesiologist answered my call light and assisted me to the bathroom. He’s the best and I would recommend him for your GI needs.
Everyone was very nice and knew what they were doing. Process was easy and fast. I would recommend anyone to go there. Dr.patael was very attentive even though I don’t see him much, he makes sure your taken care of. The guy that greets you at the door is very sweet. The nurse and anesthesiologist were very sweet as well . 10/10