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I needed blood testing done for work. It was easy to book an appointment and do all my registration online before going. This is a new location so everything is still new and clean. I went on a Monday morning so it was not crowded, only one other patient. My appointment was on time and everyone was very friendly and professional.
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I feel like urgent cares are usually pretty terrible so it was refreshing to have such a quick and painless experience here. I scheduled my appointment online on a Friday morning and the next available one was in 40 minutes which was perfect. I arrived right on time for the start of my appointment at 9:10am and the place was pretty empty. I was seen right away by the nurse, then the PA. Mr. Keval Patel was great. He was thorough, communicated well, and fully answered my questions. I would recommend this place.
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Partner went in with inflammation of the eye on 6/1. I was there with him the whole time. Had cough and general body weakness. Based on review I’m sure it depends on when you go and the provider that’s on shift during your visit but this day around 3 pm I would give it a 2 or 3 star experience. Pros: -quick and easy process -MAs were very friendly Cons: -PA did not listen, maybe spent a total of 60 seconds in the room. You can tell they are there to deal with you and leave. Definitely said patient had cough and body weakness to the MA and PA in addition to eye issue. Seemed like they only wanted to focus on the eye. Hard of hearing I guess. It was him and maybe two other people there waiting so definitely could have taken more than a minute to speak with him and listen. I get it. It’s a job..but if you had listened and asked more questions you would have also seen the start of an upper respiratory infection. Thanks for what you could do but please just take your time and ask more questions next time. 5 minutes a patient is below the normal 15-20. Don’t worry you’ll still make money.
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Front desk and nurse didn’t really bother looking at me when I came in with my swollen eye. I showed up 15 minutes early and was taken back 20 minutes after my scheduled appointment time when there was an empty lobby. I was asked what I was coming in for when my eye is severely swollen (and then asked “which eye?” which made me almost laugh at how ridiculous the question was). My reason for coming was written in my initial appointment scheduling which they also clearly ignored. I was quickly dismissed then by the practitioner as there was nothing that could be done further when I have received treatment for the same issue 3 years ago. Definitely not coming back
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It’s not “urgent care” if they don’t see you and don’t help. More often than not, vybe doesn’t take you or can’t help with anything. The staff are perfectly polite, but they just can’t provide almost any services. All experiences I’ve had: Think you broke or sprained something? *Get sent from this vybe, to another specific location where the XRay machine is, only to be told when you get there that they’ve never had one, so limp or uber to a third Vybe location another day.* Have a *small* cut you need cleaned or looked at? Beg for a bandaid because they won’t offer one and can’t actually see you. (Then go to the ER). Chest pain? They’ll listen to your heartbeat, charge you $300, then tell you they don’t know so go to the ER. DO NOT GO HERE FOR EMERGENCIES. I have been given wrong diagnoses the few times I HAVE been seen here. It might be lack of staff, it might be lack of funds or something, but you’re better off waiting for 6 hours at the ER because you certainly won’t have an answer at Vybe.
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I have come to this specific Vybe Urgent Care location numerous times over the last 5–6 years, and this was honestly one of the most uncomfortable experiences I’ve had as a patient. It’s very rare that I have issues with staff anywhere, which is why I felt the need to speak on this experience. I came in yesterday morning for a very sensitive medical concern and politely asked if I could enter my reason for visit on the tablet instead of saying it openly in front of the waiting room. In response, the front desk employee aggressively handed/threw the tablet toward me and it hit my upper stomach/arm. I currently have an existing work-related injury from January 2026, along with previous back and arm aggravations from an earlier injury, so the interaction immediately made me uncomfortable and honestly nervous to continue the visit. I understand this location appears to be short staffed, and I know from previous visits that the same staff members often handle intake, vitals, height, and weight. I also understand that some patients complete intake online before arriving. I have always tried to be patient and understanding of that. However, being dismissive and physically rough with a patient because they wanted privacy while discussing a sensitive medical issue is unacceptable. Another patient even commented to me afterward, “She’s on one this morning,” which made it clear I wasn’t the only person noticing the attitude and behavior. I will say the actual provider who treated me medically was genuinely sweet, calming, knowledgeable, responsive, respectful, and easy to talk to. She listened carefully to my concerns, made me feel more comfortable once I was finally seen, and handled the medical side of the visit professionally and thoroughly. I truly appreciated her energy and bedside manner during a stressful visit. My issue was specifically with the front desk interaction and how uncomfortable it made me feel as a patient. I had the same woman take my height, weight, blood pressure, and assist in the back afterward, which made me even more uncomfortable. I honestly felt too intimidated to ask for someone else because I already knew there was very limited staff available. Patients deserve privacy, professionalism, and basic respect, especially in urgent care settings.
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Fast and easy service. Staff very professional and friendly. Doctor had a few concerns about my high blood pressure and gave me great follow up advice until I see my primary care. Will definitely return to this location for urgent care.
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The doctors are as usual good the receptionist is awesome as well. The PA had a nasty attitude. Skinny short blk girl with a fake blondish ponytail, idk the name but yes that was my PA. If you want to make money in health care literally pretending to take care of people when they’re in need and scared for their life, if you can’t be nice to the patient it’s best that you get a job somewhere behind the counter. Don’t make it harder than it already is for the patient. I paid $145 out of my pocket for a check up not to get a rough ignorant attitude from the PA. I would ask the management to train these PAs to be nice to their patients. They are not great
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