Rated 4.3, Medical Center Ophthalmology Associates (MCOA) sits under the 4.8 average of the 21 Eye Clinic / LASIK listings we hold for Texas. The rating rests on 893 reviews. Clinics here average 1,657, so read it as a first impression rather than a settled one.
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I love this facility. Everyone is very friendly and very helpful. My daughter had eye surgery with Dr. Cohen and we are very thankful with his care. He is kind, respectful and very knowledgeable. He has changed my daughter’s life so much by increasing her confidence. Thank you so much to all the staff working at the Huebner and Westover Hills locations.
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The staff is polite and has the standard nice level of office staff. The dr(Dr.Cohen)was unfriendly and didn’t even introduce himself to my son or I. He didn’t discuss concerns with my child mostly treated him like a prop. He’s 9 so capable of explaining his complaints. The biggest issue however was the astronomical wait. Arrived at 1pm for my new patient appt at 1:30pm. Paperwork completed by 1:10pm. Called back initially at 1:25ish. Completed basic exam with nurse and dilated kiddos eyes. Sent to wait in back waiting room. Spent an HOUR and change waiting to be seen by the doctor. Left the 1:30pm appt a little after 3pm. They are closed from 12-1p for lunch so it’s not like there’s a backlog of patients. And the dr spent 5 minutes with us so they should be flying through people anyways. Either they are vastly overbooked or they simply do not value patients time in any way shape for fashion. I have a follow up scheduled but not even sure I will be keeping it. Wasting 2 hours for a five minute appointment is simply insane.
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I'm glad that MCOA went back to personal check-in instead of online. I've been coming here for a long time and have always been pleased with the complete process. My only recommendation is to slow down the actual appointment process a bit. I realize that you have many patients but sometimes communication can fall through the cracks when the staff is in a hurry.
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We had to travel from over two hours away to get the specialized appointment we needed and the staff recognized this and went the extra mile to be sure they accomplished all they could while we were there. We have a special needs child who is so sweet but is certainly a challenge to get good measurements for… and again the staff was so patient and accommodating… we never got the feeling they were frustrated or that we were putting them out. In all, they treated us like they would want to be treated.
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Dr. Bell was excellent! The staff from reception to check out were all very welcoming and efficient. Great overall experience.
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Wow! Talk about a one stop shop for all of your eye care needs. I was able to get a same day appointment for an annual eye exam as well as order my custom prescription immediately after my exam. It had been nearly 25 years since my last eye exam, and the folks at MCOA did not disappoint and were very professional and friendly throughout my encounter. I’d also like to personally thank Dr. Ehiem for being one of the most friendly, knowledgeable, down to earth health care providers in San Antonio.
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Dr Singer takes really good care of my husband. He always tries the best treatment for my husband's sight. The staff is always friendly.
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The check in process was smooth and quick. I was called back to begin my process close to 30 minutes late. The tech who checked my eyes was kind and confident in her processes. The three stars comes from my actual time with Dr Kohen and the check out process. I believe I spent less than 5minutes with Dr Kohen. He was super brisk and not friendly at all. He barely looked slip from his desk when i walked in the room. He examined my eyes, briskly stated that i had a small cataract then barked, any questions. (no question because I have a family member who is an ophthalmologist) and out he sent me. The check out process was unorganized and forced patients to determine where the line should form and who should go next. There were 5 of us in line when I came out. If I go back, I will not see this Dr again.
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