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I can’t speak to the medical care but as someone who lives close to them, Care Now is a terrible neighbor. This morning their trash was spread all over the back of the strip center and the neighborhood. I went and spoke w Camilla who told me she won’t pick up trash but will let the manager know when they’re back from PTO and maybe it will be cleaned up. This isn’t the kind of business that I would trust to care for me.
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I was very disappointed with my experience at CareNow Urgent Care on West Gray. While the practitioner ran tests, I did not feel that my concerns or symptoms were truly listened to. I left without answers or effective treatment, and my condition continued to worsen. I ended up going to another urgent care, where the provider took the time to listen, properly evaluate my symptoms, and provide the treatment I needed. The difference in care was significant. Being heard as a patient matters, and unfortunately, that was missing from my experience here. I would NOT recommend visiting this facility.
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Shauntel NP was amazing! She was so sweet and made me feel right at home!! Also, the receptionist and the lady that took my blood pressure. Everyone was just so sweet and even though I was in pain they made me feel so good. I will definitely be coming back to this urgent care if I need thank you ladies so much I really appreciate y’all.
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Very friendly staff. Took me back to a room and received immediate care by the doctor. Excellent bedside manner! Doctor took her time with me explaining the situation and answered my questions. I felt seen and heard! Will definitely be back!!!
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This place is nothing but a scam. I went twice to this place. The first time they said nothing was wrong running a fever., but come back in 48 hours if I am not better. So two deductibles later immediately I test positive for flu. Fast forward to today my card was charged for a balance they say my insurance did not pay. Interestingly enough my husband diagnosed with same thing and same insurance. The charges were covered except co pay. Supposedly when you’re sick there is fine print they can charge your card whenever they want without sending you a bill and list of charges. Guess what, as advanced as they are with taking your money when you request an email of bill the only option is to send you a summary of the bill is through regular mail. You decide for yourself. I hope this helps someone before they send a request to Google to have the review removed.
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CareNow Urgent Care provided fast, courteous, and professional service from check-in to discharge, and the staff truly made me feel cared for as a patient. I appreciated their clear communication, short wait time, and thorough attention to my concerns.
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Checked in online - you'll need to complete the registration before you are placed in line. Waited about an hour, the visit itself was very quick. The front desk lady and the MA were both super nice. NP was also nice and professional.
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Update: The NP who treated me called back when she came back to work 4 days later and called in more of the cream for my hand. She explained that she had prescribed a larger quantity originally and didn’t know why they gave me the smaller tube, but perhaps it was the mix up when they called in the prescription. On January 11th I went to CareNow Urgent Care -River Oaks on W. Gray St after burning my hand while cooking. I couldn’t take my hand out of a big tumbler of water because the pain was unbearable. The waiting area was completely empty and after giving my info and making my co-payment I still waited another 20 min. Once they called me back and took vitals and directed me to an exam room I saw a very nice NP who proceeded to exam my hand- I told her it was extremely painful and asked if she could put something on it for the pain. Unfortunately there was nothing she could do about the pain, but said she would prescribe a topical pain reliever/ antibiotic cream. She did put a thin sheet of antibiotic on it and wrapped it- which made it hurt worse. She said it was 2nd degree burns and that I should cut off the dead skin once the blisters popped and to keep it clean to avoid infections. This is all 4 fingers, my thumb and part of the palm of my left hand. The NP gave me after care instructions and said she would call in the prescription. I told them which Walgreens I wanted it sent to and left to pick up the prescription. When I arrived at Walgreens I went thru the drive-thru pharmacy, but they hadn’t received the prescription yet.. so I called CareNow Urgent and asked if they phoned in the prescription and to confirm the location of the Walgreens. They sent it to a different Walgreens, but said they would send it to the one I requested right now. Meanwhile, I went inside and spoke to the pharmacist he said they hadn’t sent anything- so I asked if he could call them because they were going to be closing soon. The Walgreens pharmacist took the info from them over the phone and filled it right then and there. When the pharmacist gave it to me he said the tube was small and the directions said to apply twice a day for seven days and that I wouldn’t have enough to do it as they prescribed. I was in excruciating pain and just wanted to get the pain cream on it! I called the CareNow Urgent location today Jan 12th and asked if they could call in another tube today and was told I would have to come back in and be re-examined for them to prescribe more. I told the receptionist that i didn’t have another $75 to come in and asked what were my options? She said she would go back and talk to the health provider, Jeff- to see what he says. No call back! I went to this location seeking urgent medical attention for a second degree burn all over my left hand. I paid my co-payment of $75 and they took my insurance information to bill them the rest. They didn’t have any of this cream for burns in stock at CareNow to assist/treat patients. The NP applied antibiotic on the burns. The NP who treated me was very nice, but unfortunately didn’t know how to dose out the proper amount of a medicine she prescribed. So here I am after seeking their services with a prescription with instructions saying apply for seven days twice a day, but I’ll probably be out of the cream after tomorrow or the next day. So I can’t complete the care instructions they prescribed because they won’t call in the proper amount of medication. I even asked if they could call and speak to the pharmacist that filled the prescription and told me is wasn’t enough.
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