The 424 clinics listed under Dental Clinic in England average 4.8 between them. This one is rated 4.5, which is under that. It is less documented than most, though — 390 reviews, where the local average is 685. A rating on fewer visits is a less settled one.
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I really enjoyed all 3 my hygienist, dentists and receptionists. Such a lovely team! I’ve been going there since I was born over 40 years ago and they are excellent at looking after me! About to have my first filling so actually intrigued to go through this experience finally! Definitely ban sugar from your home if you care about your teeth!
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I’d say 9 times out of 10 is a negative experience. Yesterday I had a dentist appointment, they were 20-30 mins delayed seeing me. Today had a hygienist appointment I had to reschedule in the end as I was kept waiting 20 mins without any update. There was a poor mom with 4 kids that had been waiting an hour past her appointment time too. Never on time! Always made to wait! I take time off work to be here that I have to make back the next day and I didn’t even get to see the hygienist and have to take more time off next week for the rescheduled appointment
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Im not usually one to complain but Ive had a string of issues here. First they cancelled my dental appointment whilst I was there getting my hygienist appointment, this is due to the x ray machines not working but it was just a dental check up I had which didn't need an x ray machine. I rescheduled to the following Friday anyway and took a day off work for it. Then, they contacted me 2 days before to let me know they need to cancel this rescheduled appointment, this lost me a day of annual leave and was because they thought it was a hygienist appointment, but it was my dentist checkup! It turns out they had originally rescheduled the wrong appointment. I wasn't pleased. I finally got the dentist appointment (no X Ray necessary), he told me I need to go and purchase a product (Colgate Periogard) and start using it right away. I have searched everywhere for this product, pharmacies don't know it and it's not online, it is actually no longer sold in the UK. Wild goose chase! I called the receptionist to ask if she can ask a dentist there for an alternative as I need to get started on my gum care so that it stops receding. She told me I can expect to hear back from a dentist in 5 days time!!! I asked her if she can just ask a dentist there today, it's a small place and would just involve asking a quick question, she said that's not possible. It's a simple question that will take less than a minute but that's not possible. Ive already wasted days looking for a product that doesn't exist and I just want to get started on my gum care. 3 issues in a row hasn't given me the best experience here and the team doesn't seem to care in helping. I am now trying to research ingredients for this product to try to find it in other products, time I don't really have and that would have been saved if the receptionist could have just done that simple request. This hasn't left me with a great impression.
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Loved having Anna to do my hygiene clean, very kind and lovely staff, Love the caring and supportiveness of Anna. Make sure i was okay and advised me after. Honestly such a positive experience and would want her again. Thank you
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The hygienist was nice and smiley. She also didn't make me have the more expensive option but worked hard to make the standard and cheaper one do as good a job.
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Chris is friendly, knowledgeable and provides good advice. No hidden costs - everything advised up-front
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Great dentist. I had a hygienist clean with airflow totally cleaned my teeth. Thanks 🙏
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It's a truly wonderful dentist surgery Chris the dentist and Meron the dental nurse work calmly and so efficiently together. the work they did was superb. It's the best place ever
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