Jem Dental Care - Leeds rates below the Dental Clinic field in England: 4.3, against an average of 4.8 across the 424 clinics we list there. The rating rests on 484 reviews. Clinics here average 685, so read it as a first impression rather than a settled one.
Opening hours
Mon
8:15 AM–5:00 PM
Tue
8:15 AM–5:00 PM
Wed
8:15 AM–5:00 PM
Thu
8:15 AM–5:00 PM
Fri
8:15 AM–5:00 PM
Today
8:30 AM–3:00 PM
Sun
Closed
Highlights
Accessibility
Wheelchair-accessible entrance
Wheelchair-accessible toilet
Wheelchair-accessible seating
Amenities
Toilet
Offerings
Paediatric care
Parking
Free car park
Paid parking garage
Payment
Credit cards
Debit cards
NFC mobile payments
Planning a visit
Appointment required
Appointments recommended
Location
Patient reviews
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Marion Kemp
Been going to the same dental practice for over 25 years and very happy. Claire gets to know her patients and I feel she always discusses options for treatments and makes suggestions. Have had to see one of the other dentist’s before as an emergency and was happy with their treatment.
There are steep steps up to one of the treatment rooms ( so do let your dentist know if you struggle with steps) and the upstairs waiting room would have a more relaxing, cheerful feel with a little colour or a plant.
The service has always been very good; however, I have been waiting for a refund since February for an online booking made for my son.
While it’s only a couple of pounds, it’s the principle of the matter. I have had to chase this on four separate occasions: first by phone, where I was told I would receive an email that never arrived; then by visiting the practice twice during my lunch break to complete a refund request form, where I was advised it would take 7–10 working days once passed to the practice manager; and finally by calling again today, only to be told that the issue would be escalated once more.
To be honest, because of the amount of time and effort I’ve spent chasing this refund, I would have left a one-star review. However, the care and service my little boy receives during his appointments is always exceptional, which is why I’ve given a three-star review instead.
I had a very positive experience. The dentist and her assistant were both incredibly kind, friendly, and professional, which made me feel comfortable throughout the visit. I truly appreciated their warm approach and care. I’ve already booked my next appointment and I’m happy to return. Highly recommended!
Had an emergency appointment for a very broken tooth, the whole time I was there, I was treated very kindly and given options.
We went with an extraction and from start to finish I was reassured and looked after by both Sonia (Dentist) and her dental nurse. I would recommend this practice to anyone.
My routine dental work is with another dentist, Claire. I and my children, have gone to her now for many years and she is amazing too.
All the practice staff I’ve dealt with are professional and give great attention to their patients.
Very efficient & friendly. The appointment was easy to book & I was seen for treatment very quickly
It was an emergency appointment & the dentist put me at ease, I am very nervous at the dentist but this was not an issue.
The dentist explained everything perfectly and communicated my options and prices associated with the differing treatments.
100% would recommend anyone to visit
I recently had an appointment at Jem Dental scheduled for 1:00 PM, and unfortunately part of my experience was not positive. I arrived early for my appointment, knocked on the door, and found it was locked. There were several other people standing outside, and they told me that you have to wait outside until you’re let in.
I ended up standing outside for about 30 minutes, even though I had arrived early and had a scheduled appointment. It was confusing and frustrating to see multiple patients waiting outside the same way. I find it very strange that patients are not allowed to wait inside, especially when arriving on time or early.
I have also heard that the office lady with brown hair has a reputation for being rude to customers. Based on this experience, I can understand why some people may feel that way. I believe management should review this situation and reconsider their waiting policy. Patients with appointments should be able to sit inside and wait comfortably rather than being left outside.
That being said, once I was seen, the dentist and the dental assistant were both very good and professional. They were kind, explained everything clearly, and made me feel comfortable during my visit. My issue is strictly with the front office experience, not the actual dental care. I hope this feedback is taken seriously so the overall patient experience can improve.
the hygienist was good but the customer service wasnt great, when you are the first person welcoming your customer thats already the first impression. Be mindful with your facial expression when you dont agree what your customer commenting which was correct, I been under Jem Dental for a many years, that I couldn't keep track name of my dentist, as so many coming and leaving. There are times cancelling your appointment on that day when they realised that your dentist already left or worst an hour before your appointment and you are already taking a day off from work.
I'd gone a very long time without dental treatment due to anxiety. However, I needed treatment and Jem Dental Care took me on as an NHS patient. I needed two fillings and some hygiene work. I'm very happy with the dental treatment I've received and the customer service is also excellent as they took into account my anxiety issues. I highly recommend their dental services.
