Wheelchair users are catered for at the entrance. Planning a visit — an appointment is required. For paying, credit cards, debit cards and contactless mobile payments are listed. Among the services listed are treatment on site.
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Popped into the Dundalk store on Saturday for an eye test and had a brilliant experience. From start to finish, the customer service was fantastic. They walked me through every part of the test and explained the next steps perfectly. Easy 10/10 recommendation!
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Staff in Dundalk branch is just amazing. They all have great approach to the kids. We are family of 6 and all are wearing glasses. Every few months we are there and never had a bad experience. They are so helpful from making an appointment to trying on the glasses. We had a situation where my daughter lost glasses on a school trip and they make sure that she got a new pair in a fastest possible way.
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Store is immaculate, and assistance is received immediately to ensure you're not left unsure of where to go. Staff have a great sense of humour and are very friendly. Value for money, and great advice.
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We are very happy that we chose Specsavers Dundalk for my daughter’s eye test. Thanks to their professionalism and attentiveness, they noticed that the new prescription we received from Temple Street Hospital seemed unusual, especially considering how much her vision had apparently worsened in less than a year. They took the extra step to recommend a repeat eye examination, which made a huge difference. We are truly grateful, because thanks to their care and diligence, our daughter does not need such strong glasses, and her eyes are not being unnecessarily strained or weakened. Thank you to the team for your thorough and responsible approach — it gave us great peace of mind.
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Despite arriving early for my scheduled appointment, I was forced to wait while two people who arrived after me were seen first. My time was not respected from the moment I walked in. During the refraction test, the optometrist did not allow sufficient time for me to focus when switching between lenses. I was repeatedly asked to choose between "1 or 2" without being given the seconds required to actually distinguish the clarity. I returned a second day with my wife to ensure I chose the correct frames. I selected two different pairs from the €100 range—one for distance and one for reading. The assistant informed me that because they were different frames, I couldn't avail of the "2 for 1" offer, but would instead receive a free coating. I paid €155 based on this advice. Upon collection, I discovered that both pairs were the exact same frame. Not only was my original choice ignored, but I was also overcharged by €55, as the "same frame" selection should have fallen under the standard €100 promotion. When I raised this today, the staff member was dismissive and attempted to blame me for the error rather than acknowledging the mistake made during the ordering process. To make matters worse, I have now been told I must wait an additional 7 to 10 days for the correct reading frames to be ordered and fitted. I have been overcharged, mismanaged, and ultimately left without the product I ordered. The level of customer service and attention to detail at this branch is unacceptable.
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All staff very friendly and helpful. My children and I were able to have our eyes tested. Staff were all very kind to my children. I had a great experience with my contact lense appointment too.
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Excellent experience at Specsavers Dundalk. The checkup was thorough, and I felt well looked after by all the staff. I especially appreciated the optician taking the time to explain my results and recommendations so clearly. It makes such a difference when the team is this friendly and professional.
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At 52, I recently took the step of getting hearing aids, and I would like to sincerely thank Paula at Specsavers Hearing in Dundalk for her support and professionalism throughout the process. Over the past few years, I had been struggling more and more to keep up with conversations, whether at social gatherings, work meetings, or functions. It got to the point where I was beginning to feel quite isolated. Even in my day-to-day work environment, it was exhausting constantly trying to compensate and concentrate just to make sure I was hearing things correctly. Since getting my hearing aids, the difference has been remarkable. I can now fully engage in meetings and work events, even in noisy environments, without the stress of trying to piece conversations together. The same goes for family gatherings or meeting friends for a drink, I’m able to relax and actually enjoy the moment rather than guessing what’s being said. I think it’s really important for people to understand that hearing aids aren’t just for older generations. The positive impact they’ve had on my life cannot be overstated. Thank you again, Paula, for making such a difference. Darren K
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