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J Ennis
I had a very mixed experience at Affidea on 9 January.
The actual medical care was excellent, the clinician was professional, thorough and reassuring. Unfortunately, the experience was completely undermined by the receptionist.
When checking in, I gave my address and the receptionist made loud, negative comments about where I live, describing the apartments as “those horrible apartments that should never have been built” and saying they were built beside her housing estate. These remarks were made audibly in front of the entire waiting room.
This was deeply inappropriate and embarrassing.
I was also uncomfortable with the booking process. I received an unsolicited phone call and was asked to give full credit card details to secure my appointment, which feels unsafe and outdated from a data-protection point of view.
The clinical care deserves credit, but the front-of-house experience was poor enough that I would hesitate to return unless these issues are addressed
Very poor communication and service. I had an ultrasound on 20 November 2025 and was told I could access my scan online. Despite being given instructions and a link, it never worked.
I emailed on 21 November and phoned twice, each time being promised a call back that never came. After weeks of no response, I received an email on 5 January 2026 asking what I was looking for, then another on 12 January saying my case would be closed due to “no response” — despite my repeated attempts to contact them.
All I wanted was access to my ultrasound. Disappointing service, especially for such a sensitive appointment. Would not recommend.
Scan and MRI is ok... but get an appointment is impossible if you don't give to them by phone a credit card details... completely unnecessary. But they can't do nothing said... just a few months ago I get my MRI without any problem and now is mandatory give a credit card just in case. Last time they charge me €180 for scan and I never received the invoice. And my insurance cover the MRI and Scan and explain me that I dont need pay. Anyway, I paid. I try call, already 2 times, the first one was a guy really rude, the second call ( after the payment by the link, I didn't receive the confirmation of the appointment) so, the lady at the phone ask me for more details and then she hung up the phone. I really can't believe. Im not talking about holidays, Im just trying to my son get the MRI for his injury in his spine.
I think this is horrible, and I dont like how is now. It is an abuse due to a lack of appointments for medical tests.
Paying extra for a disc report as the automatic system didn't upload the report and outside hospitals need discs in order to view , also their after care telephone service is dreadful , who ever is on the phone is the least helpful. If they dont want to deal with the issue they hang up. The staff in dundrum are lovely its just a pity the after care staff are horrible.
I recently had an MRI at Affidea and my experience was truly exceptional. From the moment I arrived, I was warmly welcomed at the front desk, and the registration process was very efficient. A kind staff member escorted me to the scanning room and clearly explained every step of the procedure, which made me feel safe and well-informed. The radiologist was outstanding as well—communicating clearly and keeping me informed about what to expect throughout the process. Exceptional customer service all around!
I highly recommend Affidea to anyone seeking high-quality medical services combined with a welcoming and professional environment.
Had mri here today.. appointment was at 8.55 was there early and seen early. Nothing but praise for everyone I met . Girl on reception was lovely . Very efficient from beginning to end , was over in shopping centre having my coffee by 9.20 .. scan pictures were sent to me by lunchtime
