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What an experience with Surgery Now they have kept us informed all the way, I definitely recomend this if anyone is waiting to be operated for a long time. Thank you Dr Hugo from Trauma Care Clinic and the staff at Surgery Now. A special thank you to Scott (our driver) who is so much more than just the driver, Scott did everything for us from picking us up at the airport to dropping us off. Thank you Scott you quite the gentleman.
Google tarafından çevrildi
Happy to have wrist surgery organised by Surgery Now. Here I am on left and Scott second from left who looked after all the driving and coordination to and from clinic. Photo also showing two other happy patients. Office staff Hally Leanne and Keith all so helpful. All so well organised.
Google tarafından çevrildi
I came to use the services of Surgery Now as a last resort as I couldn't get looked after at home in Ireland. Following an intense 10 days at home in extreme pain and with no alternative other than to continue waiting indefinitely on a list to see an orthopedic consultant, I made the decision to contact them. Within 3 hours of my initial inline enquiry, I was contacted by Keith who explained how everything worked. Having had an uncle who had previously used this service gave me some peace of mind that it was indeed a viable option. Keith was very clear from the beginning as regards the non refundable expenses I would likely incur and what the Cross Border initiative would likely cover. I had an online consultation with Dr David in Alicante the next morning and he outlined the procedure he thought I needed and what availability he had to perform the surgery. I was offered a date in 10 days time, I was very lucky and the next day I made the only decision I felt I could make and I booked my flight to go. This was one of the biggest decisions I've ever had to make as I had to travel alone due to family circumstances, to an unfamiliar country where I don't speak the language to have surgery. I was extremely anxious but throughout the next few days both Keith and Alex, my contact in Spain did absolutely everything to put my mind at ease and get the required paperwork submitted in time. I left Ireland on June 7th, and I was collected in Alicante at the airport in the afternoon by Scott. As soon as I turned my phone on when I landed I had a message from him to let me know he was on the way. Over the next few days, Scott collected me from the hotel and took me to my pre op appointments in Alicante and to meet my consultant in Torrevieja...all the while by my side and being the soundest human chatting, telling me stories and giving me any information I needed. He took me in for my surgery on Tuesday afternoon even calling in to me afterwards around 10.30pm to make sure I was ok. I was due to fly home Thursday night and the team arranged a post op appointment and dressing change with Dr Hugo in Torrevieja again to put my mind at ease. Everything positive you can read in the other reviews I found to be 100% accurate. I would have no hesitation in recommending Surgery Now to anyone and have already provided their details to many people at home. I'm now in the recovery phase and scheduled to meet Dr David online via WhatsApp one month post surgery for review. I have also heard from Leanne who will submit my refund claim to the HSE, having this as part of the service is fantastic as I can just focus on getting better now and they will look after this element. On a side note,Hotel AJ was fantastic,clean with everything you could need on the doorstep. I also had the added stress of my coeliac disease to navigate whilst away however the staff at the hotel and in surrounding businesses were fantastic and I had no issues. I managed to eat safely and the staff were knowledgeable about cross contamination and did everything they could to help me. Trying to find the words to convey the care and compassion shown to me by the Surgery Now team in the last two weeks is difficult...they have been phenomenal. Everyone I met along the way has been so kind...a special mention again to Scott who went above and beyond and is an integral part of the success of the whole process..his good humour,care and compassion put me completely at ease which was incredibly important for a young woman travelling alone for medical reasons. Also, Dr David,Dr Hugo, the reception team and Sammy in Torrevieja were so kind..not to mention the other Surgery Now patients I had the pleasure of bumping into whilst sharing a lift on occasion... everyone looking out for each other. Keep up the great work guys the service you are providing is fantastic and I may see you in a few months with my Mom yet, on her own journey to recovery. Nicola
Google tarafından çevrildi
Surgery Now took over all the arrangements to enable me to have a hip replacement in Spain. They are so good at what they do and everyone on the team are just so helpful that I didn't have to worry about anything. I would encourage anyone thinking of travelling abroad for surgery to look them up and save yourself a lot of time on waiting lists in Ireland.
Google tarafından çevrildi
From first making contact with Surgery Now through to consultation process, collection from airport to pre surgery appointments everything was very well organised. You always knew pick up and drop off times well in advance. Any questions or queries were answered promptly. Staff were very helpful and accommodating. Scott who drove us, was so helpful and his knowledge put us at ease. First class service highly recommended Surgery Now. Thanks.
Google tarafından çevrildi
The surgery Now team go above and beyond the call of duty throughout every aspect of your healthcare journey. What can be a very anxious experience is made so much easier by the attitude and helpfulness of the staff. Imed Elche Hospital is immaculate and our consultant was an amazing and very talented gentleman who performed a very complex surgery to an extremely professional level. The hotel was fantastic and plenty to do in the local area. A special mention for Scott and Leanne who made this journey so much easier and filled us with confidence every step of the way. I cannot praise this service enough and would not hesitate to recommend it to family and friends alike.
Google tarafından çevrildi
I am writing this review on behalf of my dad who got ankle surgery with Surgery now. I couldn’t recommend Surgery Now enough. They are a team of highly skilled professionals who take remarkable care of their patients making sure the patient is comfortable and safe at all times. They explain everything in detail and are always there in person or online if you need to reach out about anything. Everyone is super friendly and there is a great atmosphere at their clinic. Scott is a great member of the team he is very friendly and absolutely superb at his job. He brought us to and from our appointments and did this with lots of care always making sure we were on time for our appointments and made sure to check us in at the hospital. I’m not sure we would have got anything done without him there as we don’t speak Spanish so we would have definitely struggled with everything. We couldn’t thank him enough. Keith and Hally are great at their jobs they provide you with all the information you need. Everything is very clearly explained to you by them and they do all the paperwork for you which was wonderful and we greatly appreciated it. We had a lovely experience here with Surgery Now during such a stressful time for my dad but we knew we were in good hands and that things would go to plan. Everyone in the team really goes above and beyond for their patients you can really tell they all love their jobs and love helping people. I am so grateful that my dad was in the care of these professionals. Thank you all so much again😁😁😁
Google tarafından çevrildi
I had an excellent experience with Surgery Now and couldn’t be happier with the service I received. From start to finish, everything was handled professionally, efficiently, and with genuine care. A special thank you to Scott, who went above and beyond throughout the entire process. His support, clear communication, and attention to detail made everything so much easier and stress-free. It’s rare to come across someone so dedicated and helpful. I truly appreciate the level of care and commitment shown by the whole team. I would highly recommend Surgery Now to anyone looking for a reliable and trustworthy service. Thank you again, Scott—you made a big difference!
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