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Stephen Grey
Very disappointing experience with GP24. My appointment started 15 minutes late, and although I was told my prescription would be sent immediately to my pharmacy before the Easter bank holiday closure, it wasn’t sent until 5:45pm — just 15 minutes before the pharmacy closed for the weekend.
I contacted GP24 four times throughout the day and was repeatedly told the doctor still hadn’t issued it, despite other patients’ prescriptions being processed. I was also promised a callback that never happened. As a result, I was left without needed medication for two days over the bank holiday.
I emailed the complaints department in April and never received any response. Poor communication, poor follow-up, I would look elsewhere for GP services.
I took an out-of-hours GP appointment with Dr Chris Okpalugo as I felt terrible over the weekend with shivers, flank and lower back pains, internal burns. I had been seen different GPs from a different clinic over 3 weeks and couldn't see any improvements after the UTI antibiotic treatments I had been given. The GP did a deepstick tests and general physical consultation and based on my symptoms he told me I had a kidney infection. He gave a prescription with two medication options, and unfortunately, I took the one that was more for UTI (Keflex) instead of Ciprofloxacin for kidney (the pharmacist kept the original prescription and didn't know the difference between the medications). So, I had to get a review appointment with a regular GP on Monday. I am now on Ciprofloxacin and feeling some relief. So, his diagnostic was correct and I appreciated being taken a little more seriously, given that I had more or less the same symptoms from the start that just kept intensifying with time.
AVOID AVOID AVOID!!!
I requested a prescription late on Friday night and expected to receive confirmation as to whether it had been approved or not early Saturday morning as their opening hours claim to be 8am. 2pm rolls around and no sign of an update so I emailed the customer service email. They inform me that there is no doctor available to prescribe me as it is a ‘new service’. They did not inform me of this when they took payment. They also said a doctor would be around at 2pm Saturday to prescribe.I then requested a refund. The refund request and process will take 10 days so I emailed back early Saturday morning and let them know I would be happy to cancel refund if the doctor could send prescription that day which they informed me they could do. 11pm rolls around and still no email confirming that my prescription had been approved,mind you I have been in agony all day. I email again requesting a refund only to be told the prescription was sent at 2:41pm, not even bothering to email me to let me know. Angelina,the assistant I am emailing, then informs me that she has just let the pharmacy know not to dispense my medication, as I had requested a refund.Honestly the worst customer service and professionalism I have ever encountered. Please think twice about entrusting your health with such a company. I certainly will not be making this mistake again.
Emailed for an appointment at 07.30 Easter Saturday, auto reply to say some one would be in touch within 2hrs. Phone rang at 09.10. Full assessment over the phone by a very polite GP. Prescription in pharmacy within an hour. All sorted with great efficiency, particularly on a Bank Holiday weekend
Needed a doctor for my son on a Sunday, filled out the application online and was Informed we would be contacted in 2 hours. Lovely lady contacted us with an hour and took details and said the doctor would ring between 2-3. Doctor rang at 1.30 and had a phone consult with my son, prescription was sent to the pharmacy within mins and was able to start his antibiotics. Very quick response from the team, the admin lady who contacted us was lovely and the doctor was promt and efficient. Great and quick service especially of a Sunday on a bank holiday weekend. Highly recommended.
Brilliant service. Lovely GP. Out of hours bank holiday appointment received within the hour. Prescription sorted promptly also after confusion with pharmacy opening times on the bank holiday. So grateful. Great receptionist/assistance online also. Many thanks.
Very easy service to use. The staff I dealt with over the phone were very friendly and professional. The doctor was thorough and professional also. I received my receipt via email and my medical cert and they emailed my prescription directly to my pharmacy. Very pleased with the service as I couldn't get an appointment with my doctors surgery or via Laya online
Made a Appointment for a Telephone Consultation, Got my Call on Time, The Doctor Let me explain my health conditions and Emailed The Prescription to My Local Pharmacy.
Very Happy with This Service.
