On Pointe Dentistry rates about where the Dental Clinic field in Arizona does — 4.8 against a local average of 4.7 across 32 clinics. It is less documented than most, though — 865 reviews, where the local average is 1,347. A rating on fewer visits is a less settled one.
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My appointment went great today. Both hygienists were fantastic. Monique was a temp, but I really hope they keep her because she’s so friendly and made the visit enjoyable. The staff was very professional, and my wait time was no more than 10 minutes. I would definitely refer friends here.
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Everyone was vey professional and nice. The dental technician was thorough and explained everything to me. Dr. Mrinal Bhatt (DDS) was very professional, thorough and nice. She spent a lot of time going over my teeth, xrays and pictures of my mouth while explaining any issues to me. I highly recommend On Pointe Dentistry.
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This is by far the best dentist team I've ever experienced. They go above and beyond with their customer service and treatment of their clients. They are friendly and make you feel a part of the team or almost family like. I always dreaded seeing a dentist and have had many many traumatizing experiences with previous dentist. Going to a new dentist only makes that fear worse, but from the get go they made my experience comforting and I felt safe. I will never use another dentist practice ever again. Stacy is an incredible human beign btw. Her customer service ranks in the top 3 of experiences I've ever had and beign a part of the customer service industry for more than 20 years and have very high expectations when it comes to customer service and I can say with no hesitation Stacy's amazing customer service played a major factor in sticking with ON POINTE dentistry. She makes you feel like extended family. Thank you on Pointe !!
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NEGATIVE -⭐️s I was referred to On Point Dental in January to correct a crown on an implant. Nine months later, I still do not have a proper solution. The crown they placed came loose twice, never fit correctly, and created a food trap that has caused me ongoing issues. Despite months of trying to work with them, the office failed to meet their duty of care. At my most recent appointment, I was told all of their doctors had transitioned out, and the new doctor refused to continue my treatment. I was sent away with my tooth in a box, with no referral to a specialist or any path forward. This is medical abandonment. Patients deserve continuity of care and at the very least a referral when a provider refuses treatment. Instead, I was left with no resolution and no responsibility taken for the crown they mishandled. I am appalled by the lack of professionalism, accountability, and basic patient care at this office. I would strongly urge anyone considering On Point Dental to look elsewhere for a provider who respects their duty to care for patients properly. I came to this facility for help and they made the problem worse and then abandoned me!!!!
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Once again I was assigned a new dentist with no advance notice. He may be a good dentist but I don’t know. I started with Dr. Patel and was her patient for years. For some unknown reason I been assigned a new dentist. This is now the third new dentist I’ve had.
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I had a great experience at this dental office. It’s very clean and they offer refreshments. The dentist was very friendly. I had a painless tooth extraction with Dr. Nack. The ladies in customer service were very pleasant. This will become my regular dentist.
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We had a great experience at this dental office, their professional staff and quality care made our visit very pleasant and stress-free!
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Felt like they would be good dentists as my issues were explained well and in detail. Staff was friendly. However once it came time to explore treatment things seemed off. The price for my procedure was on the high end and then being told I could get 20 percent off if I get it done before the end of the year rubbed me the wrong way. Like, is this a business trying to generate sales or a medical practice trying to help people? Nevertheless, I was told I'd be emailed the estimate and that never happened. Can't say I'll be back or use this office going forward.
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