Nothing separates NYC Health + Hospitals/Elmhurst from its neighbours on rating. It is at 3.7; the 24 Private Hospital listings in New York average 3.5. That figure rests on 3,799 reviews. The average clinic here has 1,810, so this is not a rating built on a handful of visits.
That 4th place is out of 5 — every clinic in New York carrying 1,810 reviews or more, which keeps a five-star rating from two people out of the running.
Opening hours
Mon
24 hours
Tue
24 hours
Wed
24 hours
Thu
24 hours
Fri
24 hours
Sat
24 hours
Today
24 hours
Highlights
Accessibility
Wheelchair-accessible entrance
Wheelchair-accessible parking
Wheelchair-accessible toilet
Amenities
Toilet
Parking
On-site parking
Paid car park
Paid street parking
Payment
Credit cards
Debit cards
NFC mobile payments
Service options
On-site services
Location
Patient reviews
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Gri Shi
I want to sincerely thank Elmhurst Hospital—all the surgeons, doctors, nurses, and every team member of this incredible institution.
On May 19th, 2024, you saved my husband’s life. He went through four cranial surgeries, and thanks to your expertise and dedication, today he is recovering, feeling better, and preparing to return to everyday life.
It took me a year and a half to write this review, because I didn’t know how his story would unfold. Now, with hope and gratitude, I can finally say thank you.
A special thanks to Dr. Zachary Hickman, Dr. Rappaport, Dr. Carr, and the entire surgical team.
Our deepest gratitude to Valeriya Bokova, who became our guardian angel throughout these 1.5 years, supporting both me and my husband with care and compassion.
We are also grateful to the emergency team who brought us safely to Elmhurst, the reception staff, the surgery and ICU teams, the aftercare and rehab staff, and truly everyone who helped us on this difficult journey.
From the bottom of our hearts—thank you very much.
We wish you all strong health and happiness.
Hello, my name is Barsha. I have been living near Elmhurst Hospital for the past nine years, and unfortunately, my experiences there have consistently been disappointing. Over the years, I have visited this facility multiple times seeking medical care for my parents, siblings, and occasionally myself. However, due to repeated negative encounters with the front desk, medical staff, excessive wait times, and an overall lack of empathy and urgency, I have often avoided coming here for my own care.
Most recently, I arrived at the emergency department at 3:00 PM with right lower quadrant abdominal pain, concerned about a possible appendix-related issue—something that should not be ignored. The check-in process took an excessive amount of time, seemingly complicated by my TRICARE (military) insurance.
After approximately an hour, I was initially seen in fast track, where my vitals were taken and a urine sample was collected. However, after briefly hearing my symptoms, I was told they could not proceed with my care and was sent back to the waiting room. I then waited an additional two hours before being called again.
During the second evaluation, a nurse asked a few questions and directed me to another waiting area. A newly assigned nurse repeatedly asked me the same set of questions I had already answered multiple times, which reflected a lack of coordination and training.
Eventually, I was seen by a physician assistant who conducted a thorough evaluation. I appreciate his professionalism, as he asked appropriate questions and addressed my concerns effectively under the supervision of two physicians. Following the examination, I was informed that I would likely need blood work and a CT scan, and I was instructed to return to the waiting area.
After being called back again for the physicians to verify my symptoms before ordering the CT scan, I experienced the most difficult part of my visit. From approximately 8:17 PM to 1:58 AM, I waited for the CT scan. During this time, I remained seated in a chair with an IV line, experiencing ongoing abdominal pain, without being offered a bed, water, or food. The CT scan results did not come back in hours. The conditions were extremely uncomfortable and distressing.
It is concerning that patients are expected to endure 12–18 hours in the emergency department without adequate comfort or timely care. The facility consistently appears overcrowded, with insufficient space, poor cleanliness, and visible trash. Additionally, many staff interactions came across as dismissive and lacking compassion.
I hope this feedback highlights areas that require immediate attention, particularly regarding patient flow, staff training, adequate staffing,
communication, and overall patient care experience.
I have had many experiences at Elmhurst Hospital, and overall, I am very grateful for the care I have received. The quality of the doctors is truly outstanding. They are knowledgeable, professional, and genuinely care about their patients. Most of the nurses have also been kind, compassionate, and attentive, making me feel comfortable during difficult moments.
Although I had one unpleasant experience with a staff member who was discourteous, I do not believe that one person represents the entire hospital. Every organization has room for improvement, and one negative interaction does not erase the excellent care I have received from so many others.
If I could suggest one area for improvement, it would be the administrative side. Better organization and communication would make the patient experience even better.
Overall, I highly recommend Elmhurst Hospital. I am thankful for the dedication and professionalism of the doctors, nurses, and everyone who works hard every day to care for the community.
Good morning,
I want to express my sincere gratitude for the care and kindness I received during a very difficult experience. When my knee suddenly popped and I was unable to walk, I had to hop to my desk and was scared and overwhelmed. My wonderful work family immediately stepped in, helping me get to the ER and making sure I was cared for.
From the moment I arrived, I was treated with compassion, professionalism, and genuine concern. The ER staff registered me promptly and provided exceptional care, making me feel comfortable, supported, and at ease throughout my stay. Every member of the team showed kindness and understanding, and I am truly grateful for the love and care I received.
I was also touched by the visits and support from my work family. Their concern reminded me how much we value and appreciate one another, and it meant more to me than words can express.
Please extend my heartfelt thanks to the Patient Experience Team and the entire ER staff for making a frightening situation much easier to navigate. Your compassion, dedication, and outstanding care did not go unnoticed and will always be remembered. Thank you again.
I would like to share my sincere appreciation for the exceptional care i received during my blood transfusion and surgery. From start to finish, my experience was truly outstanding.
Every member of the staff- nurses, doctors, and support personnel- was incredibly caring, kind, and patient. They made me feel comfortable and supported at all the time, which means so much during such an important and stressful experience.
I appreciated how throughly I was informed at every step of the process. The team took a time to explain each part of the procedure, answer my questions, and ensure i felt confident and at ease.Thank you to everyone involved for your professionalism, compassion, and dedication. I’m truly grateful for the excellent care I received .
Margo W.
I just gave birth to our precious baby girl on 6/10/26, and wanted to make sure the team at Elmhurst gets as much kudos as possible. Everyone I interacted with at this hospital was kind, gentle, and put me at ease regarding my pregnancy appointments in addition to labor and delivery. Pregnancy and giving birth were things I was quite terrified of, so thank you again for your care and support, and even some laughs during my labor.
I would like to publicly recognize and thank the Emergency Department team at Elmhurst Hospital for the truly exceptional care they provided to my mother.
My mother is elderly and lives with dementia and Alzheimer’s disease. She arrived by ambulance with shallow breathing, weak, dehydrated, frightened, vulnerable, and initially alone before family could arrive. I was in Boston at the time and deeply worried about her condition.
From the moment she arrived, the Emergency Department staff went above and beyond in every possible way. The physicians, nurses, PCA staff, and care team demonstrated not only clinical excellence, but extraordinary compassion, humanity, patience, and dignity.
One of the most touching moments was that they ensured someone who spoke her language stayed with her so she would not feel alone. That level of thoughtfulness and compassion meant everything to our family.
The team also stayed in close communication with me throughout her care, updating me every step of the way regarding her condition, findings, treatment, and discharge plan. As a physician myself, and someone who understands the stress, demands, and intensity of emergency medicine, I was incredibly moved by the level of attentiveness, professionalism, and kindness shown by this team.
Too often healthcare workers are recognized only when something goes wrong. I want to acknowledge that this team did so many things right. They treated my mother as if she were their own family member.
Thank you to the entire Emergency Department team for representing the very best of compassionate medicine and patient-centered care.
Natalie Joseph, MD, MPH
Do yourself a favor and never ever come here. My mom fell at home. I was forced by the ambulance there. Upon arrival i requested a transfer when i found out she broke her hip. Fought for hours. No help. Said i would have to put her in my truck myself if i wanted to have a operation at another hospital. Against all laws in NYC to not handle a transfer. They refused to call another hospital and ask for a dr to accept her. Nice hispital. This is Sll true. No lies. Then put into part B of the emergency room because my mom 86yo with a trama pulled her urine thing out her underwear and knocked off her iv. Part b is for criminals and disorderly. She was there 48 hours. Terribly packed and no services. I stayed the whole time. I left for 1 hour to get food. I came back she was restrained to the bed by arm cuffs. 1 hour i left. A 86yo is cuffed. Surgery was Monday at 2pm after arriving 10pm on Friday. She became dehydrated and not fed and no info when surgery would be so You cant eat 12 hours before the surgery. Never informed of anything. After that she went to a after care area because there was no rooms for 2 days. The people were nice there. I kept telling the dr that you never see unless you request. I never left my moms side so this is TRUE….That my mom stomach is enlarged and i want to run all tests needed while here. Her my chart numbers were way off. They said looks normal. Nothing done. I kept asking nothing. . We then went to a room then to a rehab center where she has a i infection in her stool they found here. If i can Sue i will. I contacted my lawyer. Disgusting experience. No human should be treated like this. Especially at 86yo woman who fell
