The Cardiology field in New York averages 4.2 across 12 clinics. This one is rated 4.6, which puts it clearly on the upper side of that. Behind the rating are 1,855 reviews, about what a clinic here typically has (2,032).
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MMA is consistently an excellent place for all my healthcare needs. I spoke to Christopher earlier today and his efficiency was impeccable! Not only was he able to instantly send over all my required documents, but he patiently waited on call with me to make sure I received them and ensure I don't have any additional questions. Thank you Christopher.
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First and last time as a patient here. I came in for a medical exam and, at first, everything seemed great. They have a smooth and easy system, and the price for the exam was very reasonable. They also encourage you to leave a nice review every time you contact them, but I usually wait until the service is fully completed before doing that. Jenny was good - she walked me through the process, gave me a quote, and explained everything very clearly. However, my experience at the office itself was disappointing. I visited three times. The first visit was ok (they do a much better job over the phone when scheduling). The second visit (3/3), when I arrived, I greeted the front desk staff and received no response, the ladies kept gossiping. When I stepped closer to the desk, they looked at me but continued their conversation and didn’t acknowledge me. I eventually had to interrupt and explain why I was there. Very awkward. On my third visit (3/5), the front desk lady was extremely cold and rude, it seemed like she hated me or her job, even when I finished the process and paid, I said “thank you” and received no response, not even a forced smile. The overall experience felt very unwelcoming, worst than being at the DMV. In short, this place seems to have a well-organized system and fair pricing, but the front desk staff has ZERO customer service skills. I hope they work on improving the patient experience at the front desk.
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Starting off, the doctors and nurses are amazing and attentive. Explain in detail and treat everyone so nicely. I love the service. My one downside: the receptionist. That young lady has the nastiest attitude all the time. No wonder she begs for 5 star reviews over the phone. She gives short and rude answers, and makes everyone feel like they’re dumb for asking a basic question. We are patients, not disturbances, please fix your attitude. That is the only thing ruining my experience. Very entitled being.
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I’ve had an amazing experience with Dr. Chung and Dr. Hanif and their office! Booking appointments is incredibly easy, and the staff is always friendly and accommodating, even when the office is busy. Both doctors are perfect for patients with Medicaid, though it may be a more expensive choice for those without. The service is exceptional—Dr. Chung and Dr. Hanif genuinely remember me and important details about my life no matter how long it’s been since my last visit. They create a welcoming and comfortable environment, which makes it easy to share openly as a young adult female. Highly recommend!
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If I could give zero stars I would. Also don’t trust these 5 star reviews I was requested multiple times to provide 5 reviews BEFORE my appointment which is simply unethical
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Multiple complaints: 1. No call or front desk explanation that there is an outstanding balance. No email, text, any modern communication (modern as in the 2000s). Just a mail saying money is owed which is easy to miss, then it gets sent to debt collection and obviously it’s a surprise. 2. Got asked to schedule a follow up meeting with the doctor (with no explanation purpose of visit). Then the scheduler asks me what is the purpose of the visit? Make up your mind
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Great Dr and the team! Dr Syra Hanif was patient, attentive and knew what she is doing. I was happy with the procedure/services and I would come back.
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Originally gave them 5 stars for helping me book my appointment. Changed to 1 star (would do zero if I could) for their ineptitude. Turns out they DONT take my insurance, after having me on the phone and theoretically calling my insurance, and sending me paperwork to sign… what a waste of my time. Shame on you.
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