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Maria Canedo
First time there. Availability on a Saturday? Great! I went in after my shift ended, was running on fumes and hoped it wouldn't take long than needed. Walked in. Registered. Paid for the extra mammogram service (which in all honesty, insurance companies should cover that). Did fill everything out online, so that saved time. Sat down for less than 5 minutes and was called in and taken to the changing rooms. Undressed (clean changing rooms). Walked in to another waiting area and sat down for about 3 minutes, when I was called in to get it done. Mammogram tech was knowledgeable, nice and explained everything as she went along with the procedure. Finished and tech walked me back to lockers to get my clothes. I'd say everything took no more than 15 minutes! Great service and clean office... keep it up.
I arrived the required 20 minutes early for my 7:45 a.m. appointment. Was not called back until 8:00 a.m. The mammogram itself was quick. The technician was friendly and very skilled. I opted out of the “enhanced” add on. The experience was good, not excellent. The check in process could be improved and being on time with appointments would be better. There were many patients waiting and many arriving so they were already running late. I had rescheduled my appointment from the week before because they were running 2-3 hours behind for a 10:30 a.m. appointment and I was not going to wait. The reason given was two machines were not working. I would not recommend this facility.
I had an excellent experience at the Jim and Eleanor Randall Breast Center. I completed my registration online before my appointment, and the patient portal made it very easy to fill out all of the required paperwork in advance.
When I arrived, check in was quick and efficient. I was greeted by a very kind and professional ultrasound technologist, as well as two wonderful DEXA scan technologists who were friendly, knowledgeable, and made me feel comfortable throughout my visit.
The entire facility was clean, well organized, and welcoming. Every staff member I encountered was professional, courteous, and focused on providing exceptional patient care. The process was seamless from start to finish, and I truly appreciated the efficiency and positive atmosphere.
Thank you to the entire team for making what can sometimes be a stressful healthcare visit such a pleasant experience.
I registered online so everything was easy when I arrived. I was asked to arrive early but since I registered online I had to wait a bit longer to be seen. Gail was great. Made me feel comfortable. It was nice to be told what the results were before I left. All around great experience for something that isn’t much fun to do.
The waiting rooms are always relaxing and stress-free. The staff are friendly and helpful. The new machine is worth the extra $40 for a more thorough examination. Mona was great and made the process so comfortable and quick. The price for parking is a drag. $12 for one hour! That's not the Breast Center's fault but worth a mention.
I’m so glad that the facility has updated the service method like check in resection. We just signed up and sitting in the waiting area waiting to be called. It is considered and helpful. Because last year when I did register for registration it needed me standing to with a pad it made me feel tired and uncomfortable. People work there, they are so nice and friendly. The reception lady answered my questions and gives me suggestions with smiles. I have been this place for my service for few years. I feel more like relaxed than I used to be in the last
sadly, this place is extremely hard to support…. very difficult to make a timely appointment, and obviously overbooked. they cancelled two appointments on very short notice, when i made the appointment 6 months in advance. i finally booked my dexa & did all the things requested…. completed all online documents ahead of time & arrived 20 minutes prior to the scheduled 11am appointment, only to wait 30 minutes to be called in at 11:30. once back, the techs were wonderful & i was done in a reasonable amount of time, but was then faced with a $10 parking fee. this is not my first experience like this here…. i have had the same issue with my annual mammogram for a few years now, i just never reviewed it. i will be asking any doctor that refers me here in the future for an alternative, as they require a lot of gymnastics pre-appointment that is supposedly to expedite the experience, but i just don’t feel like they value my time as much as i value theirs.
It was my first time getting a bone density test and I was nervous about it. The receptionist was great! She was polite and welcoming. The technicians, Melissa and Atusa, (I hope I spelled their names correctly. ) were so pleasant and professional that they put me at ease. They made the test so pleasant that I actually felt glad I had it done.
