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Untrained medical personnel. Outdated medical equipment. Really dirty restrooms. Only one physician on site . That clinic is outdated. Mishandling of personal information. Plus no parking available. There is a new occupational medical center across the street new facility alot of parking. Properly trained staff.
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New patient, filled out paperwork, waited an hour, got called and was told to scan a QR code on the window…. that asked me to fill out the exact same info I’d already filled out, this time digitally. ‘Urgent?’ ‘Care?’ Neither one applied — headed elsewhere.
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I went there & they helped me with paperwork that I needed to fill out. Within 15 mins they called me to see the Dr. Dr was very nice & caring. Dr. Listen everything from me & check my body. Recommend the X-Rey & X-Rey person was nice too. There were lot if X-Rey’s, Dr. wanted to make sure the us no fracture. After the X-Rey done Dr. went through every X-Rey with me & explain. Prescribed me pain medication. I am happy with the services. They gave me braces to protect my knee & wrist. I have follow appointment again this week. 👍😊
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Fast service and blood draw was done with only one attempt which is usually difficult on me. I went around 11:30 and left by 1:30. Great staff - very kind and competent.
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Everyone I dealt with was extremely pleasant and helpful from billing (Kathleen?), the front desk, the physician’s assistant (Louis) and Dr. Miguel. All in all, a good experience (considering that I was in Urgent Care).
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I was very happy with the doctor at the end who looked over my EKG and noticed something on regularly and fell uncomfortable proceeding with the surgery will have me go to cardiologist to be cleared first that showed me that they take the time to look over everything to make sure that you're prepared to go into surgery with no problems and safely thank you very much
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Called to ask if I could be seen as a cash-paying patient because they don’t accept Medi-Cal. The front desk refused to schedule me and claimed they ‘could be liable’ if I was treated. I wasn’t asking for insurance billing — just to pay out of pocket like any other urgent care allows. This is misinformation and extremely unprofessional. If you have Medi-Cal or might need self-pay services, be aware they will refuse treatment
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The medical service staff is efficient, informative, attentive. My PA is very conciencious, give details instructions to care for my cut wound. I very satisfied overall with my experience with Healthline Medical Group !
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