On rating this is a typical Dermatology listing for Arizona: 4.7, where the local average across 50 clinics is 4.8. There is a good deal behind the number — 2,186 reviews, where the local average is 1,688.
The ranking is against the 20 clinics in Arizona with at least 1,688 reviews, so it compares like with like.
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Kellee English and staff are fantastic. They were very professional and answered all my questions. They took their time during my exam. Kellee also referred me to a great surgeon to treat my 2 skin cancer spots on my side of head. You will not be disappointed. Thanks again
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I would strongly discourage anyone—especially parents—from seeking care at this dermatology office. Our experience was defined by a complete lack of communication and follow-through. For months, we struggled to get prescriptions sent to the correct pharmacy. We spoke with multiple staff members, yet information was never properly relayed, and the same issues kept happening over and over again. We also spent months trying to get a prior authorization completed. On several occasions, we were told it had been submitted, but we later confirmed it had not been sent at all. This level of mismanagement is unacceptable, especially when patients are relying on timely treatment. Attempts to escalate the situation were equally frustrating. We left multiple voicemails for management requesting a call back to resolve these ongoing issues, and not once did anyone return our calls. To make matters worse, the front desk staff was often dismissive and disrespectful, which only added to an already stressful situation. Ultimately, we sought care elsewhere. Our new dermatologist processed the prior authorization the same day, and we had the prescription in hand within two days. This clearly shows the issue was not with our insurance—it was with the lack of care, organization, and accountability at this office. The most upsetting part of all is that the patient is a child who has been in pain and discomfort throughout this entire process—frequently crying and asking why his “boo boos” still hurt. No family should have to go through this due to preventable administrative failures. If you are looking for prompt, compassionate, and competent care—especially for your child—I would strongly recommend going elsewhere.
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They took care of some skin cancers on my leg. They kept my mind at ease as they removed them with friendly conversation . They are very professional but warm, not stiff and cold in the way they handle their patients. I actually enjoyed going to the doctor for once!
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Excellent service at my dermatologist. Wanted two small growths removed. Quickly handle with liquid nitrogen. My best and thank you to the staff.
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Very professional. Dr Kellee English was who my appointment was with. She froze 5 spots that I was concerned about and then took a biopsy from an area that I had not noticed. Her staff called me the next day and said that the results were positive for carsonoma. Her experience will allow me to start radiation treatments ASAP.
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The docs are great, unfortunately, the business seems to have gotten lazy with insurance billing and I won't be going back because they charge you towards a deductible instead of billing the insurance company. A deductible that I didn't even have. I would have refused payment and had them bill me since they didn't ask for payment until after the service was performed if I'd have been on my game. I told them I had no deductible and they said well, the insurance company will send you a refund then, and that is not acceptable.
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Everyone was very nice and friendly. My appointment was right on time. The medical staff explained all that was going on and were very attentive. Thank you to the entire English team! And the aquarium in the office is awesome!!
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Mindy is terrific. She listens and makes suggestions and is willing to go the extra step to help me resolve issues. Thank you!
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