I am extremely disappointed with my experience at Infinity Smiles and cannot recommend this practice based on what I have been through. I paid around £3,000 for orthodontic treatment expecting my bite and teeth to be corrected. Instead, I was left with an anterior open bite, meaning my front teeth do not meet at all when I bite together. All of the pressure is now on my back teeth, making eating uncomfortable and leaving me questioning how my treatment could have been considered complete. What has disappointed me most is how my concerns have been handled. The practice has repeatedly suggested that my teeth shifted after my braces were removed. However, I do not believe this explains what has happened, especially as my retainer still fits perfectly. If my teeth had moved significantly after treatment, I would have expected my retainer not to fit properly. I also disagree with the way the end of my treatment has been described. The practice has repeatedly stated that I was happy with the result and that I wanted my braces removed. That is not how I remember events. My orthodontist told me that my teeth were straight, that they were ready to come off and that treatment had been completed. I relied on that professional advice. I did not ask for my braces to be removed because I thought treatment was finished—I was told it was. After treatment, I attended my regular dentist, who pointed out the open bite. I was shocked and upset to learn that my bite had not been corrected. I left believing my orthodontic treatment had been successfully completed, only to discover there was still a significant issue with my bite. Infinity Smiles has offered to try to correct the problem with aligners, but after paying £3,000 for braces, I do not believe I should have needed further orthodontic treatment to achieve the result I originally paid for. I made it clear that I wanted the issue corrected and an appropriate refund, but my refund request has not been resolved. One thing I still cannot understand is the way the further treatment has been presented. I do not see how simply correcting a problem with the original treatment can be considered a goodwill gesture. In my view, putting the treatment right is something that should already happen if there is an issue with the original outcome. A genuine goodwill gesture would have been correcting my teeth and offering an appropriate refund or compensation for the stress, inconvenience, additional appointments, months of complaints and time I have spent trying to resolve a situation that I do not believe I should have been in after paying £3,000. The complaints process has been long, stressful and disappointing. I have spent months sending emails, chasing responses and trying to get answers, while feeling that responsibility for the outcome was being placed on me rather than my concerns being properly acknowledged. This entire experience has caused me unnecessary stress and disappointment. I trusted the professionals treating me and expected to leave with a healthy, functional bite. Instead, I have been left needing further treatment and continuing to fight for what I believe is a fair outcome. Based on my personal experience, I would avoid this orthodontic practice completely. I would encourage anyone considering treatment to do plenty of research and carefully consider all of their options before choosing this practice. This review reflects my own personal experience and honest opinion. I hope no other patient has to go through what I have experienced.
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