Step-free access covers the entrance and the car park. Planning a visit — an appointment is required. Payment is taken by credit cards, debit cards and contactless mobile payments. For parking, a paid car park. Among the services listed are treatment on site.
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Had routine Contact lens and eye test. Both done by same person to ensure correct prescription in both. Waiting time was very quick and service excellent. All and Lauren were amazing and delighted with both checkup and help to buy new glasses. Delighted with service and my new glasses at a very reasonable price.
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This was my first time getting glasses made abroad, and the experience was very reassuring. The staff were very attentive and guided me carefully through all the eye tests and checks. They were also very patient in communication and kindly slowed down their speaking pace, which made a big difference for me as a foreigner. I truly appreciate their friendly and professional service. Thank you very much.
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Whole experience was very straightforward. Was not waiting long in between the initial eye exam, seeing Cara the optician and Simona the dispensor. All options were laid out for me clearly regarding pricing. Cara was very informative about my eye exam. Overall a good experience. Thank you
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Popped in with a pair of glasses I had ordered online as they were fitting a bit too tight. Even though I hadn’t purchased the glasses from this store they didn’t hesitate to help me out with a quick adjustment to get them to fit better. I was elated! I will most certainly look them up again when in Galway. A big thank you to the incredibly kind and helpful staff.
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I went to two Specsavers stores to replace my son’s glasses frame, but they basically refused to help, saying he needed a new eye test. Then I went to this branch, and I was treated so well! The staff member showed exceptional empathy, found a compatible frame, and replaced it on the spot. Thank you for your help — I 100% recommend this branch.
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From the moment I arrived, the staff made me feel welcome and were kind, professional, and attentive throughout my visit. The eye examination was thorough, and everything was explained clearly, which made me feel confident and well cared for.
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I gave the highest score of 10 because my overall experience was excellent from start to finish. The staff were very welcoming, friendly, and professional. They explained everything clearly during my eye test, which made me feel comfortable and confident throughout the process.
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I am writing to express my disappointment with the service I received at your store. Before visiting, I called the store to confirm whether my lenses had arrived. As the frames were purchased from Specsavers itself, I only needed the lenses to be fitted into my frames. I was informed to come in. Upon arrival, I was told that the lenses were not available in-store and were instead at the lab. I was asked to wait as it would take approximately 1 to 1.5 hours to fit the lenses into the frames. Fair enough No problem at all. Since I had come during my office working hours, I used this time to wait outside and returned after the given duration. Unfortunately, when I came back, I realised the job had been done incorrectly. I had two frames - one tinted and one normal - and I had clearly and specifically informed the staff member which frame required the tinted lenses. Despite this, the lenses were fitted into the wrong frame. This mistake has caused significant inconvenience. I had taken time out from my workday to get this done, and now I am being told I need to wait another two weeks for it to be corrected. This feels like a complete waste of my time and reflects very poor service quality. The entire experience was inefficient, frustrating, and disappointing. I expect better attention to detail and accountability, especially when clear instructions are provided.
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